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Email confirmation error


(Thiago Almeida) #1

When I register on gmail the confirmation link works fine, but when I use hotmail or live I get the following error:
{“code”:3051,“message”:“Confirmation failed”}
The user table gets updated regardless. So backend code is being run…
I’m using “Developer” plan.
Thanks in advance,
Thiago Almeida


(Anton Govorushkin) #2

I Thiago

I was not able to reproduce the issue. This error occurs when the same confirmation link is used more then once. Does the state of userStatus column get updated to ‘ENABLED’ in developer’s console (screen attached)?

Could you please provide hotmail/live email that you could confirm after I’ll try registering this email (user object) on my end?

Regards Anton


(Parley Burnett) #3

Please try this: parleyburnett@live.com
I’m the one that gets the error when clicking the confirm email link. We noticed another issue where the user had the same issue and the recipient address was an Office 365 account.


(Sergey Chupov) #4

We were now able to reproduce the problem and are working on a fix. This is because Outlook email client requests the link upon opening the email, before you clicked the link. Thus, when you visit it, your email is already confirmed (like Outlook itself confirmed it for you:) ).


(Sergey Chupov) #5

The issue has been fixed and will be available in the upcoming update.


(Thiago Almeida) #6

Thank you!


(Sergey Chupov) #7

The fix should be available now.