Email confirmation fails

User Service
1

I’m experiencing similar issue to this: http://support.backendless.com/t/registering-users-does-not-work-properly

I got email confirmation enabled and have set up a email template with the url.
But when pressing the link I get “{“code”:3051,“message”:“Confirmation failed”}”

BUT, the confirmation works? When I’ve clicked that link and recieved that error message and try to login, it works. So I’m not sure what is failing in this process.

2

Could you post a screenshot of the user properties screen from your app?

3

Yes. But I noticed that all the standard html files in “web” directory is gone, probably from the app reset I did. So I would guess that’s the cause? If so, how can I get those files again?

4

Hi!
To resolve this problem, you must perform the following steps:

  • create new app and go to file service ->web -> templates;
  • after compress templates folder and download zip file;
  • upload this archive into web folder in your old app and unzip it;
  • re-check email confirmation.
    After these steps confirmation should work correctly.

note: I attached archive with templates from my app.
Hope it will help.

templates.zip (19.81kB)

5

Thanks Kate!