Support Topics Documentation Slack YouTube Blog

Email confirmation link error

My users report a problem with the link sent in the confirmation email. I checked and am able to reproduce it.
Here is an example link:

As you can check yourselves clicking on the link leads to a page with the following error:

{“code”:8002,“message”:“Could not parse request with message: , status code 404, headers GET /FACE4E98-ACEA-661D-F09C-A2708D04A14F/FACE4E98-0011-661D-F09C-A2708D04A14F/BDCD56B9-351A-E067-FFA4-9EA9CF2F4000/eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhcHBJZCI6IkJEQ0Q1NkI5LTM1MUEtRTA2Ny1GRkE0LTlFQTlDRjJGNDAwMCIsImV4cCI6MTYxNjE1NTM2MywidXNlcklkIjoiMTRBMUEzQzAtQjQxQy00RjNGLUFFMEMtMDAyQjBCNUFGNzUxIn0.iDmvr6N5UAAH189ES3a_o35qFwVJouRFdhfxPBjypKg/users/confirmation”,“errorData”:{}}

Already checked this topic - the problem is the same (deleting ‘api’ part from the link makes it work) but the solution is not. I haven’t changed anything in the confirmation email template and it’s using the {confirmation_url} variable. Tried to disable/enable email confirmation but it didn’t help.

Best Regards,
Milen Marinov

Hello @milen-marinov

I was able to reproduce the problem, and created an internal ticket (BKNDLSS-24332).

1 Like

Hi Milen,

The problem has been fixed. Could you please check and confirm on your end as well?


Yes, links are working now.