Support Topics Documentation Slack YouTube Blog

Email Templates Section Missing

(Jonathan ) #1

On the Users section of the Console, I go to the Email Templates and it is showing up as blank, I’ve tried on multiple browsers. Not sure what caused this.

(Olha Danylova) #2

Hello Jonathan,

Does the problem still exist? If so, please verify what browsers have you tried and provide your Application Id.


(Jonathan ) #3

This is still happening on Google Chrome v74.0 and Safari 11.1.2 on a Mac

(Mark Piller) #4

Hi @Jonathan1, could you please let us know your application ID where the problem occurs?


(Mark Piller) #5

I can see the problem - requests to get templates returns an empty array. I opened an internal ticket for the team to investigate. Ticket # BKNDLSS-18442

(Sergey Chupov) #6

Hello Jonathan,

The email templates in your app have been restored. Apologies for the inconvenience.

(Jonathan ) #7

Thank you, it is showing up again now.