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Error: 403, Forbidden: user is deactivated

Recently, users have the following error. I can not figure out the reason

AppID: 3384ABBA-9EAB-CC96-FF12-728E1A79D300

{ Error: [object Object]
at new ResponseError (/var/lib/backendless/nodejscoderunner/node_modules/backendless-request/lib/index.js:38:116)
at checkStatus (/var/lib/backendless/nodejscoderunner/node_modules/backendless-request/lib/index.js:229:23)
at process._tickCallback (internal/process/next_tick.js:68:7)
status: 403,
headers:
{ server: ‘nginx/1.16.1’,
date: ‘Mon, 26 Aug 2019 06:00:01 GMT’,
‘content-type’: ‘application/json’,
‘content-length’: ‘76’,
connection: ‘close’,
‘strict-transport-security’: ‘max-age=31536000; includeSubDomains; preload’,
‘access-control-allow-origin’: ‘*’,
‘access-control-expose-headers’: ‘Content-Length,Content-Type,Date,Server,Connection’ },
message:
{ ok: false,
error_code: 403,
description: ‘Forbidden: user is deactivated’ },
code: undefined }

Hello Evgeny

Please provide us steps to reproduce the problem and we will investigate it

Regards, Vlad