Error: connect ECONNREFUSED 10.42.3.205:9000

General
1

I logged this error from several APIs last night (10/18) at 7:22pm Eastern Time (-4 GMT), but I have received it fairly regularly.

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The getStore API calls the DB using a Load Table object block. Is this an error when the DB isn’t available?

@stanislaw.grin

Tim

2

Hi @Tim_Jones,

Our team is looking into possible problems on our side. We will let you know the results.

Regards,
Marina

1 Like
3

Thanks. I appreciate the help.

Tim

4

@Tim_Jones, May

Let me clarify a few things:
Do you use the cloud version of Backendless? How do you get the log above? Where can it be found in your application? Are you talking about this application EEE25B20-17FA-97DDD-FF29-EC45A5072A00?

Best,
Marina

5

Yes.

My APIs have try/catch blocks. When there is an error, I get an email. The above list of errors is from my email.

getStore seems to have the most cases of errors. It is in the Backend. API Services. Sellers. getStore.

Yes

6

Hi Tim,

Could you please share the timestamps of the emails with that error for the past week? Please specify the timezone of the timestamps so we can correlate it to the logs.

Regards,
Mark

7

These are the APIs, the number of errors, and the date/time Eastern.

  • sellerShare - Oct 18, 7:22 PM
  • getStore (3x errors) - Oct 18, 7:22 PM
  • MicrostoreMaintaince - Oct 17, 9:38 PM
  • getStore (4x) - Oct 8, 10:04 AM
  • getStore (2x) - Oct 4, 10:38 AM
  • MicrostoreMaintaince - Oct 4, 10:38 AM
  • addSeller (2x) - Oct 3, 8:25 AM
  • getStore (3x) - Oct 3, 8:25 AM
  • MicrostoreMaintaince - Oct 3, 8:25 AM
  • MicrostoreMaintaince (2x) - Sep 21, 2:55 AM
8

Hi there @Tim_Jones,

Thank you for providing the time points. Our engineer has reviewed the logs, and he cannot find the connection errors’ cause for now. We have added additional logs. This will allow us to receive information about such incidents. Hence, we will be able to investigate the cause and fix it. We’ll need more time for this task (an internal ticket for this BKNDLSS-34265). Thank you for letting us know about it. We’ll be looking into it.

Regards,
Marina

9

Thanks @Marina.Kan and @mark-piller

I will update this thread if I receive any more errors.

Best,
Tim

10

Two more errors. Date/time eastern.

getStore - Oct 22, 2023, 9:07 PM
MicrostoreMaintaince - Oct 22, 9:07 PM

11

Our engineers already looking into the issue. Sorry for inconveniences.

12

Thanks. Is it helpful to get updates on when the errors are happening?

Tim

13

Yes, it helps. Our devops is watching logs now and will answer when find the root of the issue.

14

I will continue to update this thread when I get errors.

Tim

15

Date/time Eastern -

liveSearchOrganization - Oct 24, 2023 at 4:35 PM
getStore - Oct 24, 2023 at 4:35 PM

Thanks,
Tim

16

Hello @Tim_Jones!

Thank you for the update, and we apologize for the inconvenience.
Our engineers are investigating the cause of the issue.

Regards,
Alexander