Error occurred during template-based email sending

General
1

I’ve received several of these error emails this morning -

This is a notification to inform you about the error by your application.The information about the error can be found below.

Application name: MFPortal
Application ID: EEE25B20-17FA-97DD-FF29-EC45A5072A00
Message: Error occurred during email sending. Subject ‘createOrdersOffice errored while trying to process OrderId: 262841’. Recipients [XXXXXXXXXXX].
Exception: Exception reading response

2

Hello @Tim_Jones

We are investigating the problem

Regards

3

@Tim_Jones

Is your custom SMTP Server working well? Is the password still valid?

Maybe this will be useful:

Global logger | ERROR | Send custom template 'ShippingAddressNotValidInternal' for ' ash***@mea********.com' was failed : Couldn't connect to host, port: smtp.mandrillapp.com, 587; timeout 30000
2024-01-30 12:13:02,941 | SMTP Logger | ERROR | Error occurred during template-based email sending. Subject 'Invalid Address for Order 26281911'. Recipients [tim@mea********.com]. Email template 'ShippingAddressNotValidInternal' : Couldn't connect to host, port: smtp.mandrillapp.com, 587; timeout 30000
2024-01-30 12:13:02,944 | Global logger | ERROR | Send custom template 'ShippingAddressNotValidInternal' for 'tim@mea********.com' was failed : Couldn't connect to host, port: smtp.mandrillapp.com, 587; timeout 30000
2024-01-30 12:13:02,948 | Global logger | ERROR | Result of sending messages using the template 'ShippingAddressNotValidInternal' totalCount/failedCount:2/2 : Failed emails:
4

I was able to send this email to myself using our app just now -

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5

So it was a glitch connecting to our mail provider is basically what you’re saying?

Tim

6

Yeah, Victor means that your business logic tries to connect to SMTP, but that failed for some reason from the SMTP side.

Regards, Dima,

7

Thanks for the help @viktor.liablin and @Dima!

Tim

8

I received another error notification email about the same issue.

It is strange I’ve never had these issues before (2 years on BEL and mandrill) but things happen I guess.

Can I get some feedback on my proposed solution to address this possible issue -

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Thanks,
Tim

9

Your decision is good if you want to handle an error while sending an email.

10

Thanks!

Tim