Hello,
I have had a problem that first occurred late on 23/06 and I have been working to try to fix since, but I cannot replicate the issue. It seems to be happening at random, in that I can’t find any causal link between the issues, and some don’t seem logical to me.
The errors are occurring on my registration page. When a user creates an account there are a number of tasks that execute, and since the error first occurred it has happened with 5 out of the 14 registrations.
There is a lot of code being executed. This is a mixture of creating records in several database tables, API calls to different providers, updating the user record and sending emails to the admin team.
The reason that this feels random to me is the errors I’m having with this section:
The second property down (intercomId) is successfully saved, but the third property down (mailchimpAccount) isn’t.
The user variable is clearly being updated and saved to the database, but only some of the properties are being updated. Setting mailchimpAccount to true does not rely on any other data input, I can’t see any reason for this to have failed given the intercomId has been saved to the database.
The app ID is 9144D969-8CEB-81F4-FF84-987167CF6800
the container is mobileApp
the page is registration
This is an issue impacting live customers.
