EU Cluster unreachable

General
1

Hello, the European cluster appears to be down or unreachable.

Thank you.

2

Hello @Simone_De_Gennaro,

We sincerely apologize for any inconvenience caused. Our team is actively working on resolving the issue with the European cluster.

We will update you as soon as the problem is resolved. Thank you for your patience and understanding.

Best regards,
Sergey

1 Like
3

Good morning, I would like to inform you that, due to the numerous service disruptions (such as on April 24th) and the lack of resolution timelines, the management of our company is requesting an analysis for the discontinuation of the service. As a developer I’m very sorry.

4

What does the process look like for moving to the American cluster?

5

Hi
We’ve restored all services to normal operation.
Thank you for your patience during the recent disruption.
If you’re still experiencing any issues, please let us know — we’re here to help!

Regards,
Sergey

1 Like
6

Hi @Kgothatso_Diale,

You can export your app from the Manage page under the App Settings tab using the Export App Zip option.
Then, on the US cluster, go to the Manage page and use the Import tab to upload and restore the zip file.

Regards,
Sergey

7

@Sergey_Androsov thanks.