EU instance failed

Application ID: A2090C1B-936C-A876-FF32-277A55A60700
Error UID: 683E0088-DD50-58B5-FFE8-FE54FF251F00

Backendless encountered an error while handling the request. An internal trouble ticket with ID 683E0088-DD50-58B5-FFE8-FE54FF251F00 has been created and we will be investigating the issue.
java.sql.SQLException: Could not retrieve connection info from pool
java.lang.RuntimeException: java.sql.SQLException: Could not retrieve connection info from pool
	at com.backendless.db.connection.pool.ConnectionPool.getConnection(ConnectionPool.java:31)
	at com.backendless.db.connection.pool.DbCpConnectionPool.getConnection(DbCpConnectionPool.java:35)
	at com.backendless.db.connection.pool.ShardedConnectionPoolManager.buildConnection(ShardedConnectionPoolManager.java:103)
	at com.backendless.db.connection.pool.ShardedConnectionPoolManager.getConnection(ShardedConnectionPoolManager.java:63)
	at com.backendless.db.connection.pool.ShardedConnectionPoolManager.getConnection(ShardedConnectionPoolManager.java:57)
	at com.backendless.util.db.DbcpConnectionProviderImpl.getConnection(DbcpConnectionProviderImpl.java:65)
	at com.backendless.util.db.MultiTenantConnectionProviderImpl.getConnection(MultiTenantConnectionProviderImpl.java:36)
	at org.hibernate.internal.ContextualJdbcConnectionAccess.obtainConnection(ContextualJdbcConnectionAccess.java:43)
	at org.hibernate.resource.jdbc.internal.LogicalConnectionManagedImpl.acquireConnectionIfNeeded(LogicalConnectionManagedImpl.java:108)
	at org.hibernate.resource.jdbc.internal.LogicalConnectionManagedImpl.getPhysicalConnection(LogicalConnectionManagedImpl.java:138)
	at org.hibernate.engine.jdbc.internal.StatementPreparerImpl.connection(StatementPreparerImpl.java:50)
	at org.hibernate.engine.jdbc.internal.StatementPreparerImpl$5.doPrepare(StatementPreparerImpl.java:149)
	at org.hibernate.engine.jdbc.internal.StatementPreparerImpl$StatementPreparationTemplate.prepareStatement(StatementPreparerImpl.java:176)
	at org.hibernate.engine.jdbc.internal.StatementPreparerImpl.prepareQueryStatement(StatementPreparerImpl.java:151)
	at org.hibernate.loader.Loader.prepareQueryStatement(Loader.java:2122)
	at org.hibernate.loader.Loader.executeQueryStatement(Loader.java:2059)
	at org.hibernate.loader.Loader.executeQueryStatement(Loader.java:2037)
	at org.hibernate.loader.Loader.doQuery(Loader.java:956)
	at org.hibernate.loader.Loader.doQueryAndInitializeNonLazyCollections(Loader.java:357)
	at org.hibernate.loader.Loader.doList(Loader.java:2868)
	at org.hibernate.loader.Loader.listUsingQueryCache(Loader.java:2712)
	at org.hibernate.loader.Loader.list

Problem description

Describe what you did in console that led to the error. Please provide a description of what actually happens. Be descriptive: “it doesn’t work” does not describe what the behavior actually is. This will help us with reproducing the problem.

Steps to reproduce

Please describe steps to reproduce starting from the first action.

Same issue from UI Builder

Hi guys, we are looking into the problem.

The server has been restored. I apologize for the inconvenience.

Regards,
Mark