EU servers are down

Console is down.
When opening app, getting this error:
Backendless encountered an error while handling the request. An internal trouble ticket with ID bl-server:360C62E1-3E2F-892F-FFA2-8FF540CB5D00 has been created and we will be investigating the issue.
java.sql.SQLException: Could not retrieve connection info from pool
java.lang.RuntimeException: java.sql.SQLException: Could not retrieve connection info from pool
at com.backendless.db.connection.pool.BaseConnectionPool.getConnection(BaseConnectionPool.java:38)
at com.backendless.db.connection.pool.DbCpConnectionPool.getConnection(DbCpConnectionPool.java:40)
at com.backendless.db.connection.pool.ShardedConnectionPoolManager.buildConnection(ShardedConnectionPoolManager.java:107)
at com.backendless.db.connection.pool.ShardedConnectionPoolManager.getConnection(ShardedConnectionPoolManager.java:73)
at com.backendless.db.connection.pool.ShardedConnectionPoolManager.getConnection(ShardedConnectionPoolManager.java:67)
at com.backendless.util.db.DbcpConnectionProviderImpl.getConnection(DbcpConnectionProviderImpl.java:68)
at com.backendless.util.db.DbcpConnectionProviderImpl.getConnection(DbcpConnectionProviderImpl.java:57)
at org.hibernate.internal.NonContextualJdbcConnectionAccess.obtainConnection(NonContextualJdbcConnectionAccess.java:38)
at org.hibernate.resource.jdbc.internal.LogicalConnectionManagedImpl.acquireConnectionIfNeeded(LogicalConnectionManagedImpl.java:108)
at org.hibernate.resource.jdbc.internal.LogicalConnectionManagedImpl.getPhysicalConnection(LogicalConnectionManagedImpl.java:138)
at org.hibernate.internal.SessionImpl.connection(SessionImpl.java:516)
at com.backendless.datamodel.dao.AbstractEntityManager.getDBName(AbstractEntityManager.java:53)
at com.backendless.datamodel.dao.AbstractTransaction.rollback(AbstractTransaction.java:121)
at com.backendless.datamodel.main.dao.MainJpaTransaction.executeSync(MainJpaTransaction.java:138)
at com.backendless.datamodel.main.dao.MainJpaTransaction.executeSync(MainJpaTransaction.java:91)
at com.backendless.datamodel.main.dao.MainJpaTransaction.lambda$execute$0(MainJpaTransaction.java:46)
at java.base/java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1768)
at com.backendless.async.BackendlessExecutorService.lambda$execute$2(BackendlessExecutorService.java:160)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
at java.base/java.lang.Thread.run(Thread.java:840)
Caused by: java.sql.SQLException: Could not retrieve connection info from pool
at org.apache.commons.dbcp2.datasources.SharedPoolDataSource.getPooledConnectionAndInfo(SharedPoolDataSource.java:131)
at org.apache.commons.dbcp2.datasources.InstanceKeyDataSource.getConnection(InstanceKeyDataSource.java:206)
at org.apache.commons.dbcp2.datasources.InstanceKeyDataSource.getConnection(InstanceKeyDataSource.java:183)
at com.backendless.db.connection.pool.BaseConnectionPool.getConnection(BaseConnectionPool.java:34)
… 20 more
Caused by: com.mysql.cj.jdbc.exceptions.CommunicationsException: Communications link failure

The last packet sent successfully to the server was 0 milliseconds ago. The driver has not received any packets from the server.
at com.mysql.cj.jdbc.exceptions.SQLError.createCommunicationsException(SQLError.java:174)
at com.mysql.cj.jdbc.exceptions.SQLExceptionsMapping.translateException(SQLExceptionsMapping.java:64)
at com.mysql.cj.jdbc.ConnectionImpl.createNewIO(ConnectionImpl.java:815)
at com.mysql.cj.jdbc.ConnectionImpl.(ConnectionImpl.java:438)
at com.mysql.cj.jdbc.ConnectionImpl.getInstance(ConnectionImpl.java:241)
at com.mysql.cj.jdbc.NonRegisteringDriver.connect(NonRegisteringDriver.java:189)
at java.sql/java.sql.DriverManager.getConnection(DriverManager.java:681)
at java.sql/java.sql.DriverManager.getConnection(DriverManager.java:190)
at org.apache.commons.dbcp2.cpdsadapter.DriverAdapterCPDS.getPooledConnection(DriverAdapterCPDS.java:395)
at org.apache.commons.dbcp2.cpdsadapter.DriverAdapterCPDS.getPooledConnection(DriverAdapterCPDS.java:375)
at org.apache.commons.dbcp2.datasources.KeyedCPDSConnectionFactory.makeObject(KeyedCPDSConnectionFactory.java:224)
at org.apache.commons.dbcp2.datasources.KeyedCPDSConnectionFactory.makeObject(KeyedCPDSConnectionFactory.java:47)
at org.apache.commons.pool2.impl.GenericKeyedObjectPool.create(GenericKeyedObjectPool.java:780)
at org.apache.commons.pool2.impl.GenericKeyedObjectPool.borrowObject(GenericKeyedObjectPool.java:439)
at org.apache.commons.pool2.impl.GenericKeyedObjectPool.borrowObject(GenericKeyedObjectPool.java:350)
at org.apache.commons.dbcp2.datasources.SharedPoolDataSource.getPooledConnectionAndInfo(SharedPoolDataSource.java:129)
… 23 more
Caused by: com.mysql.cj.exceptions.CJCommunicationsException: Communications link failure

The last packet sent successfully to the server was 0 milliseconds ago. The driver has not received any packets from the server.
at jdk.internal.reflect.GeneratedConstructorAccessor352.newInstance(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
at java.base/java.lang.reflect.Constructor.newInstanceWithCaller(Constructor.java:499)
at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:480)
at com.mysql.cj.exceptions.ExceptionFactory.createException(ExceptionFactory.java:61)
at com.mysql.cj.exceptions.ExceptionFactory.createException(ExceptionFactory.java:104)
at com.mysql.cj.exceptions.ExceptionFactory.createException(ExceptionFactory.java:149)
at com.mysql.cj.exceptions.ExceptionFactory.createCommunicationsException(ExceptionFactory.java:165)
at com.mysql.cj.protocol.a.NativeSocketConnection.connect(NativeSocketConnection.java:88)
at com.mysql.cj.NativeSession.connect(NativeSession.java:120)
at com.mysql.cj.jdbc.ConnectionImpl.connectOneTryOnly(ConnectionImpl.java:935)
at com.mysql.cj.jdbc.ConnectionImpl.createNewIO(ConnectionImpl.java:805)
… 36 more
Caused by: java.net.ConnectException: Connection refused
at java.base/sun.nio.ch.Net.connect0(Native Method)
at java.base/sun.nio.ch.Net.connect(Net.java:579)
at java.base/sun.nio.ch.Net.connect(Net.java:568)
at java.base/sun.nio.ch.NioSocketImpl.connect(NioSocketImpl.java:593)
at java.base/java.net.SocksSocketImpl.connect(SocksSocketImpl.java:327)
at java.base/java.net.Socket.connect(Socket.java:633)
at com.mysql.cj.protocol.StandardSocketFactory.connect(StandardSocketFactory.java:153)
at com.mysql.cj.protocol.a.NativeSocketConnection.connect(NativeSocketConnection.java:62)
… 39 more

Hi Daniel,

The problem has been resolved.

Regards,
Mark

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