app ID A20959C8-58A0-45C4-BEEE-FF108415524A
Hi
Yesterday, 19 Nov I tried several times to receive a verification code [approx 18:00 GMT].
Again today, I tried twice, and there were no verification codes.
I’m requesting code as I switch between different Macs depending on whether I’m at work or on the road.
Is there another way to pull down the latest UI interface without going incognito?
Cheers,
Paul
Hello @Paul_HIllen
We will be happy to assist you. I need to ask you a few more questions so I can understand the problem better.
How exactly did you try? Are you getting any error?
What code are you talking about?
Regards,
Volodymyr
Hi Volodymyr,
Thanks for replying.
When I try to get a verification code to allow me to log into a new session with the UI interface & Console.
I’m waiting for …
[
Backendless
eu-develop.backendless.com
](Backendless)
The code never arrives but if I try and log into the US console the verification code arrives BUT to access my console in the EU side I am asked to request another verification code but it is not sent from the EU servers.
Regards,
Paul
Hello @Paul_HIllen
Got it, you’re talking about Two-factor authentication verification code.
I was able to reproduce the problem. I opened a ticket for the team to fix the problem.
We will let you know as soon as the issue is resolved.
Regards,
Volodymyr
Thank, EU 2 step working now BUT to resond to your update the system required me to 2 step for US.
hello, @Paul_HIllen.
The reason for this is that for login to the support forum via SSO (Single Sign On) we use the US cluster, regardless of which cluster you use
Regards, Nikita.