European Union Cluster is not authorized for my account

Tejashree_Wagh · December 26, 2023, 1:21pm

Application ID: 3033606E-400D-BD58-FFB1-6F3F71F2FD00

You are not authorized.

Why is this cluster not authorized for my account?

mark-piller · December 26, 2023, 2:01pm

Try logging out, clear your browser cache and login again.

Tejashree_Wagh · December 27, 2023, 7:49am

Hi,
Following your recommendations, I executed the log-out procedure from the application, cleared the browser caches, and reattempted the login process. Unfortunately, the issue remains unresolved, necessitating separate logins for accounts within the EU cluster and the NA cluster despite utilizing the same ID and password for these applications.

Thanks,
Tejashree!

Inna_Shkolnaya · December 27, 2023, 8:19am

Hello @Tejashree_Wagh

If you are logging in incognito mode, is the problem present?

Regards,
Inna

Tejashree_Wagh · December 27, 2023, 8:44am

Hi,
No, I’m logged in to both clusters from Google Chrome.

Regards,
Tejashree!

Andriy_Konoz · January 2, 2024, 10:20am

Hi @Tejashree_Wagh ,

Do you still experience problem with login?

Regards, Andriy