Event handler is nor working for new record

Hey, I am trying to run an event handler for the table but it couldn’t run dunno why. I am adding a screenshot, can you please let me know the reason?

Hello @Baljeet_Singh,

please provide your App ID.

Regards,
Olha

@olhadanylova 5DA64846-E3FA-C63E-FF1B-E265995AA700
please check this

Hi @Baljeet_Singh,

I’m looking into it

@Baljeet_Singh Please clarify which specific handler does not work and how do you know that it does not work? How can I check it? There are many arrows in the screenshot, but they all lead to different handlers and columns and I don’t really understand what they mean…

@stanislaw.grin
Under event handlers


highlighted in screenshot.

I am checking this applying logs, you can see there is a log function.

Hello @Baljeet_Singh

Your subscription status is ‘canceled’. Reason/Message: Canceled after failed automatic dunning process expired.

There were several attempts to write off money for renewal of the subscription, which failed.
Until the subscription is blocked, you will not be able to use all the features.

HI @Vladimir_Yalovy Subscription is active now, can you please check the issue now?

Hi @Baljeet_Singh !

Unfortunatelly we still unable to charge your credit card for subscription renewal due to low balance or invalid card. During reactivation $60 will be charged.

There are two options available for you:

  1. Make sure that credit card has enough money for transaction.
  2. Provide another card with enoung funds for transaction.

Please contact us when you made appropriate changes and we will try to reactivate your subscription again.

Regards, Andriy

Subscription is activated now, can you please look into the issue now please?

Hello @Baljeet_Singh

Where do you try to create a new challenge object?
have you tried to use Data → REST Console to create these object?

Regards, Vlad