Exception when trying to access the landing page

UI Builder
1

I use the landing page template feature for my app’s site - www.helpapaw.org
Since at least yesterday it’s returning an exception:

Backendless encountered an error while handling the request. An internal trouble ticket with ID 44ABA251-47CA-DC8A-FFF7-A4E6DE352000 has been created and we will be investigating the issue.
requirement failed: Path ‘/opt/backendless/repo/bdcd56b9-351a-e067-ffa4-9ea9cf2f4000/files/web’ is a directory
java.lang.IllegalArgumentException: requirement failed: Path ‘/opt/backendless/repo/bdcd56b9-351a-e067-ffa4-9ea9cf2f4000/files/web’ is a directory
at scala.Predef$.require(Predef.scala:338)
at akka.stream.impl.io.FileSource$$anon$2.preStart(IOSources.scala:70)
at akka.stream.impl.fusing.GraphInterpreter.init(GraphInterpreter.scala:306)
at akka.stream.impl.fusing.GraphInterpreterShell.init(ActorGraphInterpreter.scala:594)
at akka.stream.impl.fusing.ActorGraphInterpreter.tryInit(ActorGraphInterpreter.scala:702)
at akka.stream.impl.fusing.ActorGraphInterpreter.preStart(ActorGraphInterpreter.scala:751)
at akka.actor.Actor.aroundPreStart(Actor.scala:548)
at akka.actor.Actor.aroundPreStart$(Actor.scala:548)
at akka.stream.impl.fusing.ActorGraphInterpreter.aroundPreStart(ActorGraphInterpreter.scala:691)
at akka.actor.ActorCell.create(ActorCell.scala:641)
at akka.actor.ActorCell.invokeAll$1(ActorCell.scala:513)
at akka.actor.ActorCell.systemInvoke(ActorCell.scala:535)
at akka.dispatch.Mailbox.processAllSystemMessages(Mailbox.scala:295)
at akka.dispatch.Mailbox.run(Mailbox.scala:230)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)

I tried to re-publish the template but it didn’t help.
My AppId is BDCD56B9-351A-E067-FFA4-9EA9CF2F4000

2

Hello @milen-marinov,

sorry for this incident, our engineers are already looking at this issue BKNDLSS-24639.
We will keep you updated on progress.

Regards,
Stanislaw

1 Like
3

This is a temporary problem with a custom domain, on which our engineers are already working, for now you can open the site at this link Help a Paw - Landing Page (I know that this does not solve the problem of your site’s availability for your users, but make sure the site is ok)

1 Like
4

Hey @milen-marinov,

we’ve fixed this issue. The site should work fine now.

Again, sorry for this incident.

Regards,
Stanislaw

5

I confirm it works now.

1 Like