Failed to charge debt for app. This subscription is not eligible to accept charges

Hassan · January 4, 2024, 9:13am

My credit card expired and i have already created a new one with sufficient funds and updated the card.
How do i make payments to uncanceled.

Alexander_Pavelko · January 4, 2024, 9:31am

Hello @Hassan,

You need to navigate to Account (the avatar icon in the top right corner) → Billing → My Apps and change the Payment Profile for your application by selecting a valid one, and then retry the purchase.

Regards,
Alexander

Hassan · January 4, 2024, 9:37am

You need to navigate to Account (the avatar icon in the top right corner) → Billing → My Apps and change the Payment Profile for your application by selecting a valid one,
This part is done,

What am missing is where do i go to retry subscription

Alexander_Pavelko · January 4, 2024, 9:40am

Could you please provide your appId?

Regards,
Alexander

Hassan · January 4, 2024, 9:41am

Below is my app id
2D0E0E8B-B695-BC0C-FF4E-346A856FCF00

Alexander_Pavelko · January 4, 2024, 9:52am

We have reinitiated the subscription payment request.
Could you please check if everything is in order?

Regards,
Alexander

Hassan · January 4, 2024, 10:20am

Okay let me check