Files with special char in the name no longer attainable

File Service
1

Hello support
I have noticed that all of the sudden if I query a file as follows (which is an image)

https:///Images/Lunch%2B%2526%2BDinner%2BMenu_2.jpg

I get the following error
{“code”:6006,“message”:"Path contains prohibited symbols: Images/Lunch %26 Dinner Menu_2.jpg ",“errorData”:{}}

This is used to work 2 weeks ago and before.

When I went to the database, I noticed that even clicking on file reference opens folder with empty view.

Here is the screenshot of the table:
image

Here is a screenshot of the folder files:
image

I even I unlinked them from the table and relinked them manually using the console. Same issue.
It seems it is no longer recognizing some characters although it used before.and it is allowed in the console.

Can you advice?
Thank you

2

Hello,

thanks for reporting, I was able to reproduce this issue. I’ve created an internal ticket [BKNDLSS-20549] to fix this asap, will let you know once it’s ready.

Regards,
Stanislaw

3

Thank you. Any idea how long it will take?
Thank you

4

Hi @snakeeyes

The work is in progress, we will notify you when it’s done here.

Regards, Vlad

5

Hello @snakeeyes

We’ve just updated servers with a fix for the issue you described above. Could you kindly let us know whether fix works for you well?

Regards,
Inna