Forgot password email delay or not received sometimes using Flutter SDK

Flutter
1

Hello,

I am using backendless for my Flutter mobile app, and configured the forgot password email template for the app and using backendless flutter sdk to do the request via my mobile app…

The issue is that sometimes when the user requests for resetting their email, they don’t get the email or the email is super delayed and that impacts our business as it is not even so heavy loaded with traffic for now, my concern is that issue may increase with the traffic increase, any clues or suggestions what I could be doing wrong or is it an issue with backendless servers?

2

Hi @Esam_Hossam1

Could you please provide your app ID?

Regards,
Viktor

3

App ID: 969ECFD3-AFFD-4412-BF57-0D11209BC7B1

4

@Viktor_Mudrevsky Any updates?

5

Hello, @Esam_Hossam1.

We are investigating this problem.
Is your application in production or in develop stage?

Regards, Nikita.

6

It is in production

7

Hi @Esam_Hossam1,
we checked the logs on the server and in the application, we did not find any errors on our side, tasks for sending emails are created and executed without errors, and we cannot reproduce the problem.

The only logs that report errors in Email are old ones:

2024-11-14 09:13:01,085 | SMTP Logger | ERROR | Send message 'Atfalna - Password Recovery' was failed
Recipients: **** : 535 Authentication Failed

which report incorrect SMTP settings.

The problem may be related to an external Email Service Provider.

If the problem continues to recur, tell us how we can reproduce it.

Regards,
Sergey

8

Hi @Esam_Hossam1 ,

We have identified and resolved an issue with the mail server in the EU cluster. There should no longer be any problems with email delivery. Please check on your end to ensure that your users can request password recovery without any issues.

Regards,
Viktor