frequent down time (502 bad gateway)

General
1

Hello, in the last times I am using backendless more frequently than in the past. During its usage, I am often experiencing moments where backendless becomes unresponsive. For “unresponsive” I mean that rest request takes a long long time and 99% of the times the response is an HTTP 502 Bad Gateway. When it happens, 100% of the times also backendless web console does not work. This is an obviously backendless’s fault.

Usually, after some minute everything starts working well.

Now my question is: how often must I expect this happening from backendless? Is this a frequent situation?

Thank you

2

Hello,

The 3.x cluster has not had any outages since December of 2016. The service has been very stable. There are thousands of developers/apps using and if there was a problem like you described, we’d hear it from a lot of people. I suspect there might be a problem with your ISP. Next time it happens, please report to us (this support forum or slack) right away and we will be happy to check on our side.

Regards,
Mark