Getaddrinfo ENOTFOUND bl-server

General
15

These errors have surfaced again this morning -

getaddrinfo EAI_AGAIN

getaddrinfo ENOTFOUND bl-server

16

Hello, @Tim_Jones.

Thank you. I reported this to our developer who is working on resolving this issue.

Regards, Nikita.

17

Thank you @Nikita_Fedorishchev

18

I had another error in my log -

getaddrinfo ENOTFOUND bl-server

Any progress?

19

Hello @Tim_Jones

We are already looking into the issue.
Sorry for the inconvenience.

We will let you know when we get additional information about it.

1 Like
20

@Tim_Jones the fix is already implemented and now it’s in testing before release.

We will notify you when it will be released.

Regards, Dima.

21

Thanks @Dima!!

Tim

22

I’m seeing a bunch of these errors over the last hour or so, causing performance issues and user frustration.

getaddrinfo EAI_AGAIN

getaddrinfo ENOTFOUND

Can you guys check on your end for me please?

@mark-piller

Thanks,
Tim

23

Is there a specific endpoint we can check?

24

Thanks for the quick response @mark-piller

It’s happening everywhere. There is a submit button that calls sellers/addSeller with the error. And a bunch of my cron code when trying to access external APIs.

I think it is a DNS isssue? It sounds like the team knows what the problem is, but it hasn’t been fixed.

Tim

25

Examples of errors trying to get to backendless (I am assuming bl-server is you) and my server

Error: getaddrinfo ENOTFOUND bl-server

Error: getaddrinfo ENOTFOUND secure1.meadowfarms.com

26

I tried various API calls in your app going directly to the database and could not reproduce. Please help me with a specific API request (custom services or not) with concrete values I can plug in to make an invocation.

27

It happens randomly, I don’t think it’s reproducible in simple testing. My crons are running every few mins and I got only 1-2 errors from each. But a bunch of different crons threw the same errors over a span of about 2 hours starting around 6pm ET.

28

Unfortunately I do not have any info from you to get started with any kind of testing. Ideally it would be a test method that (even randomly) produces an error

29

Mark,

What was discovered previously?

I can’t be the only one getting these errors, can I?

My crons get these errors maybe once a week. If you read up in the thread I’ve been posting when this happens. Generally it’s not often, but tonight was significant failures.

Tim

30

I just got these -

Error: Backendless encountered an error while handling the request. An internal trouble ticket with ID bl-server:0B855C07-B804-4061-8B82-D18ADD1D8627 has been created and we will be investigating the issue.

Error: Backendless encountered an error while handling the request. An internal trouble ticket with ID bl-server:41D38F49-1E3F-468E-8393-3FC88F202E05 has been created and we will be investigating the issue.

Both errors have this as the cause -

Caused by: java.net.UnknownHostException

This seems related. Can you look at the details in the ticket?

Tim

31

@mark-piller @Volodymyr_Ialovyi @Inna_Shkolnaya

We are getting the same errors. Very hard to reproduce

image
image1330×1496 202 KB

Many different methods, random times.

We have a custom function we use to catch errors. Is there some specific type of log we can add there to help you identify the issue? Are there any logs on your end you can check if we provide specific timestamps?

APP ID: 4A47197B-AE30-FA84-FF56-0071F4010900

32

Does Backendless use node.js? Does this resource mean anything?

33

They do -

34

Any updates on this? I’m still getting errors -

Error: getaddrinfo ENOTFOUND bl-server

/api/services/Crons/officeinsertorders

This service gets orders from an external API, formats them, and POSTs them to another API. It is run automatically every ~5 minutes.