Getaddrinfo ENOTFOUND bl-server

General
44

I’m still getting a few errors still -

Error: Connection aborted due to timeout

Task execution is aborted due to timeout

Any update for us? Any explanation for the outage?

Tim

45

Hello @Tim_Jones

Sorry for the inconvenience and thank you for your patience.
We are working on a solution to this problem.

Regards,
Volodymyr

46

Thanks for the update @Volodymyr_Ialovyi.

I’m not sure if it is related, but last night around 8:03pm ET, I receive this error message about 10 times -

Error: read ECONNRESET

Thanks,
Tim

47

I just got this in the console, which is new for me, but the error is the same -

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48

And around the same time, I got these errors -

Error: read ECONNRESET

Error: connect ECONNREFUSED [10.42.4.111:9000]

49

Last night I got this error, this is a new one -

Error: Maximum call stack size exceeded

50

@mark-piller @Volodymyr_Ialovyi @Viktor_Mudrevsky

Is there any update on this? I’m getting 10-15 connection related errors a day.

These are are from today -

Error: socket hang up

Error: No connection with server

51

Hello @Tim_Jones,

We are sorry and thank you for your patience. Unfortunately, we don’t have any new updates at the moment. However, please rest assured that we are actively working on the issue and it remains a top priority for our team. We will notify you as soon as we have any news to share.

52

Is the “no connection with server” related to the other errors, or is this a new problem?

I’m getting a lot of “no connection with sever” errors right now.

Tim

53

Any update? Latest error -

Error: Maximum call stack size exceeded

TIm

54

Hello @Tim_Jones

Unfortunately, there are no updates for you yet. But we are working on the problem and will let you know as soon as we have any results.

Regards,
Inna

55

This issue has been going on for more than two years. Am I the only one that is being impacted?

From this morning -

Error: read ECONNRESET

56

Happening now -

Error: connect ECONNREFUSED 10.42.4.119:9000

57

New errors -

Error: socket hang up

Am I the only one getting these throughout the day? I probably get 20-25 errors a day. It’s not a good look when my customers get errors or poor performance because of random connection issues.

Where are the other customers reporting problems if I’m not the only one? If I’m the only one, why is it only happening to me?

Tim

58

I’ve escalated the problem to the highest priority. But it is really quite complex task which touches several subsystems.

60

Thanks for the update @oleg-vyalyh.

The errors have dropped significantly over the last few days.

Tim

61

This error cropped up last night around 9:43 pm ET) and again this morning around 9:45 am ET.

Tim