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Getting "Server invocation failed" error due to timout

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Backendless Version (3.x / 5.x, Online / Managed / Pro )

v5.7.2 (checked by hovering over Backendless logo after logging into develop.backendless.com.

Client SDK (REST / Android / Objective-C / Swift / JS )

REST

Application ID

4E129FA8-ED2B-5021-FF84-966E95BC0D00

Expected Behavior

Please describe the expected behavior of the issue, starting from the first action.

  1. Expected behavior is proper data response (we get correct response pretty stably… started receiving error just now).

Actual Behavior

Please provide a description of what actually happens, working from the same starting point.

  1. See the attached image, an auth related call is failing
    error: 400 - Service invocation failed: Custom business logic execution has been terminated because it did not complete in permitted time - 30 seconds in BusinessLogicExecutionTimeoutException (14004)

Reproducible Test Case

If you can access it, just post the request like in attached screenshot and observe it failing with “400 - Service invocation failed: Custom business logic execution has been terminated because it did not complete in permitted time - 30 seconds in BusinessLogicExecutionTimeoutException (14004)”

There were some issues with FileService, currently it should work properly.
Could you please confirm that?

Regards, Vlad

Hi Vladimir,

Yes, it seems to work fine now.

Can you please elaborate on what were the issue with FileService? And what can we do to avoid the problem in future?

Best regards,
Kinjal.

hey, it worked fine for a while but now the same issue is back.!

fyi - Seems to work again now

the issue on our side and you do not need to do anything, so our engineers are working on this. We will notify you about the result here.

Internal ticket for reference is: BKNDLSS-20852

Thanks for your patience!