Got the errorMessage when trying to open a form in UIBuilder

Application ID: 1116A1EB-488F-41B3-B889-7174341786F1

Oops. An internal error [da126fba1ed5195f6ef660ef0df6096a] has occurred. We are working on it. Please try again later
Oops. An internal error [da126fba1ed5195f6ef660ef0df6096a] has occurred. We are working on it. Please try again later
    at https://eu-develop.backendless.com/js/bundle.53d657d7.js:1:1684978
    at Object.loadPageLogic (https://eu-develop.backendless.com/js/common--react.3d9249fa.js:2:547365)
    at t.value (https://eu-develop.backendless.com/js/904.6588b64b.js:1:843470)
    at e.<anonymous> (https://eu-develop.backendless.com/js/904.6588b64b.js:1:820895)
    at f (https://eu-develop.backendless.com/js/1231.aab7fef9.js:2:615413)
    at Generator.<anonymous> (https://eu-develop.backendless.com/js/1231.aab7fef9.js:2:616755)
    at Generator.next (https://eu-develop.backendless.com/js/1231.aab7fef9.js:2:615842)
    at i (https://eu-develop.backendless.com/js/1231.aab7fef9.js:2:683630)
    at a (https://eu-develop.backendless.com/js/1231.aab7fef9.js:2:683833)
    at https://eu-develop.backendless.com/js/1231.aab7fef9.js:2:683892
    at w (https://eu-develop.backendless.com/js/common--modules-d0246239.306c70dd.js:2:221251)Error
    at i.value (https://eu-develop.backendless.com/js/common--modules-d0246239.306c70dd.js:2:223705)
    at i.value (https://eu-develop.backendless.com/js/common--modules-d0246239.306c70dd.js:2:224289)
    at https://eu-develop.backendless.com/js/bundle.53d657d7.js:1:1685597
    at Object.loadPageLogic (https://eu-develop.backendless.com/js/common--react.3d9249fa.js:2:547365)
    at t.value (https://eu-develop.backendless.com/js/904.6588b64b.js:1:843470)
    at e.<anonymous> (https://eu-develop.backendless.com/js/904.6588b64b.js:1:820895)
    at f (https://eu-develop.backendless.com/js/1231.aab7fef9.js:2:615413)
    at Generator.<anonymous> (https://eu-develop.backendless.com/js/1231.aab7fef9.js:2:616755)
    at Generator.next (https://eu-develop.backendless.com/js/1231.aab7fef9.js:2:615842)
    at i (https://eu-develop.backendless.com/js/1231.aab7fef9.js:2:683630)

Problem description

I tried to open the form in UI Builder. The form worked ok two days ago. I suppose that I didn’t used it (or the page) in yesterday. Now I wondered why the shopping list was empty when I tried to use it in application. I came to UI builder to check what has happened and got this message when I tried to open the logic of the form of shopping list.

Steps to reproduce

  1. I tried to open the logic of the shoppingListForm in UI Builder and got this error message.

Hello, @Hanna_Parkkola

Thanks for the details.
I can’t locate the shoppingListForm in the UI Builder on my side. Could you please specify which container and page this form belongs to?

Once we have this information, we’ll be able to investigate the issue.

Kind regards,
Karyna

Hi,

Thanks. It’s in DEV container, MySubscriptionsPage → shoppingLIstForm → Logic

Hanna

pe 9.1.2026 klo 17.26 Karyna via Backendless Support (support-forum@backendlessmail.com) kirjoitti:

@Hanna_Parkkola, thank you so much for your patience.

The issue occurred because the system still had a reference to an OnBeforeMount event handler for your form, but the file that contains this logic (onBeforeMount.xml) is no longer present on the server. When UI Builder tried to load this missing file to show the form logic, it resulted in the error you encountered.

I’ve also checked the available backups to see if the original logic could be recovered, but unfortunately the file wasn’t found there either. This usually means that the handler may have been empty or the file was removed at some earlier point.

As a solution, you can safely remove the OnBeforeMount handler from the form’s handler list, this should resolve the issue right away. If your form needs OnBeforeMount logic, you can add it again after removing the broken reference.

We sincerely apologize for the inconvenience this has caused. Please, let us know if you need any help with this or have further questions, we’re always happy to assist.

Regards,
Karyna

Thank you for the explanation!

I have encountered few times before the situation that the system has informed me that there is some missing elements that still are mentioned in some files. I have some intuition that this have occured in the situations that I have deleted that element and very quickly to change the view or started to preview the new situation. I have handeled these situations by finding the file and deleting the part of the file that included the mentioned element Id. So, I might be some time to quick for this system :smiley: Sorry :slight_smile: However, in this time I haven’t found the file that would include id number mentioned in the error message.

I suppose that I might move some code from OnBeforeMount handler to the other handler the last time I worked with that part of the system… Perhaps, I was again too quick to go on :slight_smile:

Thank you very much! Now it seems to work ok <3 Have a nice weekend :slight_smile:

Hanna

pe 9.1.2026 klo 20.40 Karyna via Backendless Support (support-forum@backendlessmail.com) kirjoitti:

Hi

Still for you information if you consider what has happened in the product…

Something mysterious there has been happened because some codes have disappeared from this shoppingList part of the page. There have bee some codes for data loading to the containers. As well, there have disappeared some codes inside the containers (connecting and formatting data for the fields). There is not anymore any data related configurations I made couple of days ago… Luckily, I suppose that it is not a big amount of code and can be recoded quite quickly :slight_smile:

Hanna

pe 9.1.2026 klo 20.49 Hanna Parkkola (hparkkola@gmail.com) kirjoitti:

Sorry, in fact the codes are still in place… This is very intresting case (or bug)… because when I go to Logic part it seems that there is not any code in events or handlers.


But when I push the plus-button and the logic view opens I can see that there are still the codes…

After that when I opened every logic where the codes have been the logic icons started also to indicate that the codes exists there… And after that the program started to work again… But I had to open one time every event / logic where the code have been…

I hope that you get some help from this information to prevent that this kind of situation happen again… :slight_smile:

Hanna

pe 9.1.2026 klo 21.13 Hanna Parkkola (hparkkola@gmail.com) kirjoitti: