I am unable to create a free app, when i am creating i am getting error on top right corner with red colore box filled with error message

Application ID: null
Error UID: 3B642B33-93EC-496C-9E8B-A414EFCEF2BF

Backendless encountered an error while handling the request. An internal trouble ticket with ID bl-server:3B642B33-93EC-496C-9E8B-A414EFCEF2BF has been created and we will be investigating the issue.
Error during request Response code: 502Response body '<html>
<head><title>502 Bad Gateway</title></head>
<body>
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx</center>
</body>
</html>
'. Response headers: java.net.http.HttpHeaders@e382a1fa { {connection=[keep-alive], content-length=[150], content-type=[text/html; charset=utf-8], date=[Tue, 10 Jun 2025 11:13:16 GMT], server=[nginx], strict-transport-security=[max-age=31536000; preload]} }
java.lang.RuntimeException: Error during request Response code: 502Response body '<html>
<head><title>502 Bad Gateway</title></head>
<body>
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx</center>
</body>
</html>
'. Response headers: java.net.http.HttpHeaders@e382a1fa { {connection=[keep-alive], content-length=[150], content-type=[text/html; charset=utf-8], date=[Tue, 10 Jun 2025 11:13:16 GMT], server=[nginx], strict-transport-security=[max-age=31536000; preload]} }
	at com.backendless.httpclient.HttpClientHelper.handleResponse(HttpClientHelper.java:86)
	at java.base/java.util.concurrent.CompletableFuture$UniApply.tryFire(CompletableFuture.java:646)
	at java.base/java.util.concurrent.CompletableFuture.postComplete(CompletableFuture.java:510)
	at java.base/java.util.concurrent.CompletableFuture.postFire(CompletableFuture.java:614)
	at java.base/java.util.concurrent.CompletableFuture$UniWhenComplete.tryFire(CompletableFuture.java:844)
	at java.base/java.util.concurrent.CompletableFuture$Completion.exec(CompletableFuture.java:483)
	at java.base/java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:373)
	at java.base/java.util.concurrent.ForkJoinPool$WorkQueue.topLevelExec(ForkJoinPool.java:1182)
	at java.base/java.util.concurrent.ForkJoinPool.scan(ForkJoinPool.java:1655)
	at java.base/java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:1622)
	at java.base/java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:165)

Problem description

Describe what you did in console that led to the error. Please provide a description of what actually happens. Be descriptive: “it doesn’t work” does not describe what the behavior actually is. This will help us with reproducing the problem.

Steps to reproduce

Please describe steps to reproduce starting from the first action.

1.i login, opend create new app icon, in that total 5 services/icons came
2.in while i am creating app i am getting error
3.please check and uopdate me anyone , why it is , i am from India.

Hi @srinivas

We sincerely apologize for any inconvenience caused. Our team is actively working on resolving the issue with the European cluster.

We will update you as soon as the problem is resolved. Thank you for your patience and understanding.

Best regards,
Sergey