I was going to purchase and pay for cloud 9 but cloud 99 was paid

Billing
1

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Backendless Version (3.x / 5.x, Online / Managed / Pro )

Client SDK (REST / Android / Objective-C / Swift / JS )

Application ID

selectmeat.backendless.app

Expected Behavior

Please describe the expected behavior of the issue, starting from the first action.
I was going to purchase and pay for cloud 9 but cloud 99 was paid.

  1. At first, I wrote it because I thought I could use it for free for a month.
  2. I wanted to purchase Cloud 9 products because I have an intention of purchasing them.
  3. Looking at the actual Bills, Cloud 99 has been paid.
  4. I would like to request a refund for this information.

Actual Behavior

Please provide a description of what actually happens, working from the same starting point.

Be descriptive: “it doesn’t work” does not describe what the behavior actually is – instead, say “the request returns a 400 error with message XXX”. Copy and paste your logs, and include any URLs.

1.3. Looking at the actual Bills, Cloud 99 has been paid.

Reproducible Test Case

Please provide a simple code that could be run in a new clean app and reproduce the issue.

If the issue is more complex or requires configuration, please provide a link to a project on Github that reproduces the issue.

2

You can switch to the Cloud9 plan on the Manage > Billing screen of Backendless Console. When you do, the system will issue a prorated credit that will be used to pay any future bills.

Regards,
Mark

3
  1. I have changed to Cloud 9.
  2. It seems that the payment has already been made through Clond99 for the first time.
  3. I want to cancel the payment for Cloud 99.
  4. I used it because it was free for the first time and tried to use the actual product as Cloud 9.
  5. I didn’t know the payment system well because it was my first time.
4

If you switched to Cloud9, we can refund the difference between Cloud99 and Cloud9. We do not do refunds, but can make a one time exception.

5

Hello,

I left an inquiry and a comment with another account.

  1. We tried to inquire about your account.

  2. I changed the service from cloud99 to cloud9.

  3. I would like to request a payment refund for the invoice (313520075).

  4. I didn’t mean to pay for invoice #3. If I had asked for payment, I would have deleted the app.

  5. Number 3 was intended to simply conduct a free test.

  6. If you give me a refund, I will delete all the apps that were created for testing purposes.

  7. I would appreciate it if you could understand potential customer beginners who have used it for the first time in Backendless.

6
  1. The fee was paid by Cloud 99 and it seems to be still in use.
  2. I wanted to use cloud 9, so please pay again with that.

Backendless Account Statement (313413364)
Backendless Online - Cloud 99

7

Hi @jbcpkr ,

Sorry for inconvenience.
I have moved your app to Cloud 9 billing plan and made refund for $263 (difference between Cloud 99 and Cloud 9).

Regards, Andriy