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Intermittent emails

Hello. Over the last year we have had multiple point where emails with attachments were not being sent. I think we had 2/3 support tickets for this, each eventually being resolved.
But

The last 2 weeks I’m getting reports from multiple customers that’s emails aren’t being sent. Since this is 80% of the app function it’s making us look bad.
Everytime I test it succeeds.

Any suggestions on a workaround?

Thanks

Hi Robert,

Are the attachments in your emails PDF files? We have deployed a fix today that addresses that specific use case.

Regards,
Mark

Yes PDF files.
Is it live?

Thanks

Yes. Please let us know if you see any problems with the email delivery.

Regards,
Mark

Seems to be acting up again.
3 emails never were sent this morning.

Hi, @robert-j

We have created an internal ticket BKNDLSS-24599 for this issue. This problem has a higher priority for us now. We will do our best to fix it as soon as possible. Sorry for the inconvenience.

Regards,
Marina

It looked like this was resolved for a few weeks, but popped back up yesterday. ( appears to be working at moment)

Robert

Not working as of right now.

The issue has been fixed in the slack channel. Sorry for the inconvenience.

Regards,
Marina