Hello. Over the last year we have had multiple point where emails with attachments were not being sent. I think we had 2/3 support tickets for this, each eventually being resolved.
But
The last 2 weeks I’m getting reports from multiple customers that’s emails aren’t being sent. Since this is 80% of the app function it’s making us look bad.
Everytime I test it succeeds.
Any suggestions on a workaround?
Thanks
Hi Robert,
Are the attachments in your emails PDF files? We have deployed a fix today that addresses that specific use case.
Regards,
Mark
Yes PDF files.
Is it live?
Thanks
Yes. Please let us know if you see any problems with the email delivery.
Regards,
Mark
Seems to be acting up again.
3 emails never were sent this morning.
Hi, @robert-j
We have created an internal ticket BKNDLSS-24599 for this issue. This problem has a higher priority for us now. We will do our best to fix it as soon as possible. Sorry for the inconvenience.
Regards,
Marina
It looked like this was resolved for a few weeks, but popped back up yesterday. ( appears to be working at moment)
Robert
Not working as of right now.
The issue has been fixed in the slack channel. Sorry for the inconvenience.
Regards,
Marina
This issue is back 
Please look into it.