Internal Server Error for a query that has worked before

Data Service
1

Dear support,

since this morning (maybe yesterday) we are receiving an error for queries, that have always worked before.
The error says nothing more than:

Internal server error with id 0EE65C24-9C64-29B8-FF0A-70C289356C00

Could you please look into your logs and tell us what this error is caused by?
As of now all data-queries seem to fail, but login and describe seem to work.

Thanks in advance for a quick response.

Best regards,
Fabian Off

2

Hi Fabian,

We’re looking into the problem.

Regards,
Mark

3

Hey Sergey and Mark,

thanks a lot for your fast support!
In fact I just received confirmation, that the problem exists since Wednesday (hope that helps you finding the problem).

Thanks for keeping me posted!

Best regards,
Fabian

4

Hi Fabian,

We have solved this issue. You can try it.

5

Awesome, I haven’t yet have the chance to test everything in detail, but things seem to be back to normal.

Thanks for your support!

Was this anything we could have prevented from happening? (For the next time, you know :))

Best regards,
Fabian

6

Fabian,

The only thing that could prevented it is a better regression testing on our part. I apologize for the inconvenience this has caused.

Also, be sure to try out the new Export/Import feature we just added (see Manage > Import/Export).

Cheers,
Mark

7

Thanks for the report, we are working on the problem.