Internal trouble ticket raised 13C30702-2AF8-2AE6-FFFB-3B3C1105A700

General
1

Hi Backendless support, I received the following message when trying to import data into my table:

Backendless encountered an error while
handling the request. An internal trouble ticket with ID
13C30702-2AF8-2AE6-FFFB-3B3C1105A700 has been created and we will be
investigating the issue.

Since then I still haven’t been able to import any data, can you let me know what the issue is and how it can be resolved? Also, is this the best way to contact you regarding the ticket?

Thank you

2

Hi, Catherine.
Could you, please, provide appId, and the exported file which you are trying to import.

3

I have sent the information to your support email, thank you.