Issue found: Invalid Data safety form

[Mario_Ghersi]

Hi any idea how to handle this situation with this issue:

Thanks, Mario

[Andriy_Konoz]

Hi @Mario_Ghersi ,

It looks like Google Play Store detected mismatch between declared data collection and actual.
I suggest you to update application declared data collection following steps from this Stackoverflow post:

Action Required: Your app is not compliant with Google Play Policies , what is the solution?

Let me know if this solved issue for your application.

Regards, Andriy

[Mario_Ghersi]

Hi I’m still looking for a solution

How to solve this any ideas?

Thanks, Mario

[Dima (Dima Vak)]

Hello @Mario_Ghersi

Have you already tried the method that Andriy offered earlier?

Regards, Dima.

[Mario_Ghersi]

The problem of the method I didn’t find the same process. This is OK

Then

And that’s it no more info to add Backendless.
Thanks, Mario

[viktor.liablin]

Hello @Mario_Ghersi

Thank you for the update. The issue you’re experiencing with the data collection settings in the Google Play Store is outside of our scope, as it pertains to Google Play settings rather than Backendless.

I recommend reaching out to Google Support for specific guidance on updating your data collection settings. Additionally, platforms like StackOverflow can be very helpful for troubleshooting these types of issues.

In general, you need to ensure that your declared data collection settings in the Google Play Store match the actual data your app collects. This usually involves updating the data safety form to accurately reflect your app’s data collection practices.

If you need further assistance, please let us know.

Regards
Viktor