Issue with viewing and creating views

Data Service
1

Hello,

I’m experiencing an issue in the Backendless Console (Self-Hosted edition). Although I have been given full permissions as an owner of the app, I’m unable to view or create Views in the Database section.

The original owner of the app can see and create Views without any issues, but I can’t, even though I have all permissions. We’ve even tested changing the ownership to my account, but the problem persists.

Could you please help me understand what might be causing this issue?

Thank you for your assistance.

Best regards,
Manuel

2

Hello @Manuel_Germano

Do you have any error messages?

3

Hello @viktor.liablin,

No error messages.
Here´s some images:

image
image882×732 72.9 KB

image
image1272×437 71.8 KB

Thank you.

Regards,
Manuel

4

@Manuel_Germano

Can you provide us with the appId?

5

As mentioned, this is taking place in the Community consolde edition (self-hosted). In the cloud version I never had this issue… Anyway, if you want i can give you access to my app, just send me your email.
Thank you @viktor.liablin.
Regards,
Manuel

6

Hi @Manuel_Germano ,

Several questions:

  1. What version of Backendless PRO Community you have installed? Version looks like the following string 8.0.1.5 and can be found in the PRO Manager.
  2. Could you please check browser “DevTools” for any errors which are logged when you open “Data” section of the Console or when you open modal window to create a table?

Regards, Andriy

7

Hello @Andriy_Konoz,

The version is 8.0.1.5.
Seems no error is raised:

image
image1251×858 85.4 KB

Thank you.

Regards,
Manuel

8

Hello @Manuel_Germano,

could you please provide your installation IP?
It seems that views are not enabled in your installation and I would like to check it.

Regards,
Stanislaw

9

Hello @stanislaw.grin

The IP address is: 108.129.85.96

Here’s also the link to the domain: https://bec.swstudio.es/

Please let me know if you need any additional information.
I assume i need to invite you, meaning i need your email address. Anyway, let me know.

Thank you.

Regards,
Manuel

10

Hello @Manuel_Germano,

I noticed that you currently do not have a support package subscription. Unfortunately, we cannot proceed with resolving this issue without an active support subscription, as Backendless Pro does not include free support.

If you’re using our Cloud version, feel free to reach out for assistance. Alternatively, you might consider subscribing to a Backendless Pro Support package for dedicated support.

Best regards,
Stanislaw

11

Hello @stanislaw.grin,

OK.
Thank you for your assistance.

Regards,
Manuel