Issue with viewing and creating views

Manuel_Germano · January 13, 2025, 12:50pm

Hello,

I’m experiencing an issue in the Backendless Console (Self-Hosted edition). Although I have been given full permissions as an owner of the app, I’m unable to view or create Views in the Database section.

The original owner of the app can see and create Views without any issues, but I can’t, even though I have all permissions. We’ve even tested changing the ownership to my account, but the problem persists.

Could you please help me understand what might be causing this issue?

Thank you for your assistance.

Best regards,
Manuel

viktor.liablin · January 13, 2025, 1:13pm

Hello @Manuel_Germano

Do you have any error messages?

Manuel_Germano · January 13, 2025, 2:50pm

Hello @viktor.liablin,

No error messages.
Here´s some images:

Thank you.

Regards,
Manuel

viktor.liablin · January 13, 2025, 4:07pm

@Manuel_Germano

Can you provide us with the appId?

Manuel_Germano · January 14, 2025, 9:48am

As mentioned, this is taking place in the Community consolde edition (self-hosted). In the cloud version I never had this issue… Anyway, if you want i can give you access to my app, just send me your email.
Thank you @viktor.liablin.
Regards,
Manuel

Andriy_Konoz · January 14, 2025, 2:40pm

Hi @Manuel_Germano ,

Several questions:

What version of Backendless PRO Community you have installed? Version looks like the following string 8.0.1.5 and can be found in the PRO Manager.
Could you please check browser “DevTools” for any errors which are logged when you open “Data” section of the Console or when you open modal window to create a table?

Regards, Andriy

Manuel_Germano · January 15, 2025, 10:57am

Hello @Andriy_Konoz,

The version is 8.0.1.5.
Seems no error is raised:

Thank you.

Regards,
Manuel

stanislaw.grin · January 15, 2025, 11:28am

Hello @Manuel_Germano,

could you please provide your installation IP?
It seems that views are not enabled in your installation and I would like to check it.

Regards,
Stanislaw

Manuel_Germano · January 15, 2025, 12:40pm

Hello @stanislaw.grin

The IP address is: 108.129.85.96

Here’s also the link to the domain: https://bec.swstudio.es/

Please let me know if you need any additional information.
I assume i need to invite you, meaning i need your email address. Anyway, let me know.

Thank you.

Regards,
Manuel

stanislaw.grin · January 15, 2025, 1:10pm

Hello @Manuel_Germano,

I noticed that you currently do not have a support package subscription. Unfortunately, we cannot proceed with resolving this issue without an active support subscription, as Backendless Pro does not include free support.

If you’re using our Cloud version, feel free to reach out for assistance. Alternatively, you might consider subscribing to a Backendless Pro Support package for dedicated support.

Best regards,
Stanislaw

Manuel_Germano · January 15, 2025, 3:53pm

Hello @stanislaw.grin,

OK.
Thank you for your assistance.

Regards,
Manuel

Manuel_Germano · March 31, 2025, 11:19am

Hello again,

We now have the support package subscription. Not sure how this is registered, but if not linked to idavinci organization or the server itself, it should be linked to my colleague paulo.mira@idavinci.es. In the previous emails, i already provided the server IP address.

Could you please assist on solving this issue? Let me know if you need any further detail.

Thank you!

Regards,
Manuel

viktor.liablin · March 31, 2025, 1:53pm

Hello @Manuel_Germano

Do you have a value set in the config (consul) for this key: config.console.featureToggle.dataViews? If not, add it with the value 1

Regards

Manuel_Germano · March 31, 2025, 8:20pm

Hello @viktor.liablin,

Sorry, but I’m not sure where to perform this. Could you please provide step-by-step instructions?

Thank you.

Regards,
Manuel

Viktor_Mudrevsky · April 1, 2025, 9:08am

Hi @Manuel_Germano,

To verify whether the configuration for Data Views is enabled, you’ll need to check a specific setting in Consul. Please follow these steps:

Open the Backendless configuration documentation to learn how to access Consul.
Once you’ve opened the Consul UI, navigate to the Key/Value section.
Look for the following path:
```
config/console/featureToggle/dataViews
```
- If the key exists, ensure its value is set to 1.
- If the key does not exist, go ahead and create it with the value 1.
After making the changes, restart both bl-server and bl-web-console using the Pro Manager.

Let me know if you run into any issues or need further help!

Best regards,
Viktor