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Lost a lot of my data


(Robert Dial) #1

I couldn’t log into my app today due to an invalid password, just logged into the backend and my data looks like it has been rolled back a month. All my registered users are gone with the exception of the 10 or so I started beta testing with. Please help!


(Mark Piller) #2

Hi Robert,

The data is not lost. We had to temporarily switch to an older data cluster while the main one is recovering. This is a temporary measure. As soon as the main data cluster is back, we will switch to it. I apologize for the inconvenience this is causing you.

Regards,
Mark


(Robert Dial) #3

No worries! Scared the #$% out of me. Thank you for the fast response, any idea on time frame of it coming back online?


(Mark Piller) #4

We estimate that by tomorrow morning but should be back.

Thank you for your understanding.

Regards,
Mark


(Vladimir Upirov) #5

Hello Robert

if you still have missed data, please provide your appID


(Chris) #6

I’m still seeing missing data.

App ID: 96E1B405-CEF7-CA0A-FF29-F33711007E00


(Educators International) #7

Just checking as this applies to us too. Would any data changes made in the last hour or two (to the temporary data cluster) be lost? I hope so as they wouldn’t match the proper dataset when it’s reverted.


(Educators International) #8

App IDs BD0781FE-AEF5-99A8-FF85-80DFCC400700 (this is the one we can currently access), and B7C4CBBF-78C6-D9CB-FF28-916B08C4C200 (this one is blocked with an error message saying “Backendless encountered an error while handling the request. An internal trouble ticket with ID 0F882F46-D38F-9268-FF7B-3434B784D400 has been created and we will be investigating the issue.”,


(Robert Dial) #9

I am still on old data, none of my current data is there.
App id: 85CD51E1-CECD-1043-FF9C-435E8AB6E600


(Vladimir Upirov) #10

Hi Chris, please check


(Robert Dial) #11

Everything appears to be rolled back to the end of December.


(Educators International) #12

Yes and the same for us. We are anxious to know whether any “corrections” we made in the last 24 hours will be wiped on restart. We hope so. It would be much preferable to start again from the dataset exactly as it stood when it was pulled yesterday. We just need to know the exact time when it was pulled.


(Mark Piller) #13

We are restoring data to the point in time when we reverted the data set which was a 10:30am on 2/4/19


(Educators International) #14

Thank you Mark, very helpful, 10.30 in which time zone?


(Mark Piller) #15

it is the US Central timezone


(John Mitchell) #16

I too am having login problems :
Backendless encountered an error while handling the request. An internal trouble ticket with ID 3356B8D8-A060-8F32-FF4B-E32E45FFCD00 has been created and we will be investigating the issue.

AppID is 4FBD4D75-5374-56D7-FF76-9D05E401C800

Thanks for looking into this.


(Vladimir Upirov) #17

could you check now, please


(Okey Oha) #18

Please I am having the same issue since yesterday, kindly assist

Error Message:
Backendless encountered an error while handling the request. An internal trouble ticket with ID F1BF39AD-D69B-3632-FF08-39B1A4FA2100 has been created and we will be investigating the issue.

Appid:
42CE9BA0-F13F-D495-FFE3-DAE1A27F6700


(Vladimir Upirov) #19

could you check it now, please


(Educators International) #20

Thanks Vladimir. BD0781FE-AEF5-99A8-FF85-80DFCC400700 is showing month-old data right now