This is a support forum for reporting issues related to Backendless services. Please note that due to our support policy we cannot provide you help with debugging your code, consulting in regards to any language or third-party library usage. For this kind of questions we recommend using more appropriate forums like Stack Overflow.
In order to suggest you a quality solution, we shall usually ask you to provide the details mentioned below first. Including them into your topic right away helps us to start investigating your issue much faster.
In case you have a suggestion or an idea, the details below are not always required, though still any additional background is welcome.
Backendless Version (3.x / 5.x, Online / Managed / Pro )
Please describe the expected behavior of the issue, starting from the first action.
We selected Cloud 9 Plan, got 20MB business logic storage
Bought the extra 20MB from marketplace, Enhanced Hosted Service Size (20 MB)
Our business logic size is 33MB and should not receive error message about us breaking treshold as we have 40MB business logic hosting size (20MB + 20MB).
Actual Behavior
Please provide a description of what actually happens, working from the same starting point.
Be descriptive: “it doesn’t work” does not describe what the behavior actually is – instead, say “the request returns a 400 error with message XXX”. Copy and paste your logs, and include any URLs.
After entering credit card, selecting plan 9 and buying extra server storage from marketplace (Enhanced Hosted Service Size (20 MB)) we’re still getting a banner on top of backendless saying “Your application has exceeded a limit of the Business Logic deployment size on the current plan. All API calls will be blocked within 48 hours after the limit is exceeded.”
Reproducible Test Case
Please provide a simple code that could be run in a new clean app and reproduce the issue.
If the issue is more complex or requires configuration, please provide a link to a project on Github that reproduces the issue.
We’re still having the red banner in the app. Will try to disable the extension (20MB) and enable it again. Just need to purge the current deployment files in order to deactivate it.
It is a bug in Web Console components limit calculation logic. Your app will not be blocked due to this warning. I have created internal ticket for this problem BKNDLSS-23487. We will notify you when fix will be released.
Sorry for inconvenience.
We’re blocked again. Could you please upgrade us to a Cloud 99 as a complimentary service until this is fixed? We’re doing corona test reporting and it is very important for us not to be blocked at this moment in time.
I am getting frustrated at this repeating over and over again without any updates. Anyhow we’ve upgraded to Cloud 99 to remove the message / block but we’re still blocked.
Sorry for the delay, I can see that ticket has been fixed and at this moment it is on testing stage, once it’s verified by our QA department we will release it and notify you here.
We’ll ignore the warning then.