Messaging / Emails - Confirmation template - {identity_name} variable not translating

Backendless Version (3.x / 5.x, Online / Managed / Pro )


Client SDK (REST / Android / Objective-C / Swift / JS )

UI Builder

Application ID


Expected Behavior

Please describe the expected behavior of the issue, starting from the first action.

  1. Added the {identity_name} to the “Confirmation template”
  2. Added a user to the Users table
  3. Received a “Confirmation template”
  4. Expected the first line to say “Hello Darren” …

Actual Behavior

Please provide a description of what actually happens, working from the same starting point.

Be descriptive: “it doesn’t work” does not describe what the behavior actually is – instead, say “the request returns a 400 error with message XXX”. Copy and paste your logs, and include any URLs.

  1. Instead of it having the Users name in it (i.e. “Hello Darren” …), it said “Hello email”

Reproducible Test Case

No code. Just inserted the variable {identity_name} into the “Confirmation template” email message body.

The {identity_name} substitution variable inserts the name of the identity column. If you need to insert the actual name of the user, you should use a custom email template with “smart text” that references a specific column.


Thank you, Mark. I’ll check that out.