My App vanished

640_70 · February 19, 2019, 11:30am

Hi,

I had created an App ID is F153E7C2-8AD0-A8BE-FF3F-1B54AC66BA00 on backendless . I had not accessed backendless for a month. When I logged today, the app had vanished. I created a new app.

Any idea why it might have been deleted along with its settings ? Is there a way to restore it ?

Thank you for your help.

Regards,
Ben

olhadanylova · February 19, 2019, 1:56pm

Hello!

Please check your app, it should be fine now.

Regards,
Olga

640_70 · February 20, 2019, 2:44am

Thank you!
My app is working now!

Regards.

jeff-cunningham · February 20, 2019, 3:29am

My app also vanished - it was ID: EBADE873-1806-E213-FF19-C2799935BB00

Can it be recovered?

olhadanylova · February 20, 2019, 7:28am

Hello,

Please check, your app should be restored.

Regards,
Olga

jeff-cunningham · February 20, 2019, 12:23pm

It works now. Thank you!

victor-kotov · February 28, 2019, 4:11pm

Hello, could you please fix my app too?
APPID is “0CA33148-463C-1378-FFE4-236D04020500”

Cci_Developer · March 3, 2019, 8:03am

Hello, this app: CBBC8817-8488-1FA9-FF88-3FD2C7045200 of mine to has varnished…kindly fix it please.

mark-piller · March 4, 2019, 4:31pm

@victor-kotov and @Cci_Developer your apps have been restored.

victor-kotov · March 5, 2019, 7:24am

Hi, Mark, many thanks! I assume what you’ve sent some alert emails about possible removal because of inactivity, but it seems to be lost between other bulk warning emails about free plan limits bump - I think these emails should not be so often.

640_70 · October 21, 2019, 5:58am

Hi,could you please fix my app again?
App ID is F153E7C2-8AD0-A8BE-FF3F-1B54AC66BA00

mark-piller · October 21, 2019, 6:56am

@640_70, when was the last time you accessed the app?

640_70 · October 28, 2019, 5:41am

About half year ago

mark-piller · October 28, 2019, 7:30am

We periodically clean our system from the stalled apps - that is the apps without any developer or API activity. We might be able to restore your app, however, there is a $100 administrative fee which must be paid. Please let me know if you would like to proceed.