Outage data recovery - Timeframe?

General
1

Like others, we are missing rows of data. If the recovery option takes a few days, I will have customers recreate the records. If it can be done soon, I would prefer that.

Please let me know ASAP!

Thanks,
Tim

2

Hi @Tim_Jones, We’re currently focused on the restoration process. Please note that this might take some time due to the unique nature of each case. Rest assured, we are working diligently to complete the work as quickly as possible. We’ll keep you updated and let you know as soon as everything is restored.

Thank you for your patience and understanding.

3

@Tim_Jones, Can you provide your AppID?

Regards,
Bohdan

4

@Bohdan_Vynarchuk

EEE25B20-17FA-97DD-FF29-EC45A5072A00

Thanks,
Tim

5

Hello @Tim_Jones

I have provided a link with the zip to restore the app, check out the private message https://support.backendless.com/t/re-outage-data-recovery-timeframe/17947

1 Like
6

Thank you!

7

Hi Team
same issue on my app : 4F036E66-2926-B11C-FF1F-741011904C00
My client is missing data for 26/03/2024.
Can you help?

8

@mark-piller, if data is not in the database or the supplied backups, is that lost forever?

At this point, I just need to know how to proceed with customers.

Thanks,
Tim

9

We shared a backup made the closest to the point when we did the rollback. If the data is not in the backup, we cannot recover it.

Regards,
Mark

10

@mark-piller Thanks for the quick reply.

Tim