Outage in Central West region of Brazil?

(posting on behalf of my developer based in Brazil)
Is there an outage in the central / west region of Brazil? Getting this image. All other internet sites work properly.
Tried multiple devices, on different IP addresses. Even asked other friends in different regions of Brazil and backendless IS available. Please help asap as this is halting development.


It must be something with their network provider. All our services are operational.