Password change email returned to sender

I am trying to get the password change functionality to work and it is returning the email to sender. I can see the returned email in my administrator email inbox. I checked that the link is working to take me to the change-password page in a browser and the page does work. I don’t think it’s a problem with my info@reinhabit.coop email address because it is working for other things, like getting customer service requests sent through the app. Here is what I am seeing in my administrator inbox.


I also sent a test email and that did go through

Hello @Jacki_Saorsail

It looks like there is a problem with your SMTP server, but I’m not sure. It’s a weak guess, but it’s possible that the SMTP server doesn’t like the link in the email. Try changing the “User Requests Password Recovery” template to plain text without links and see if the error persists.

Regards