Password Recovery code:5050

General
1

Hi. I’m getting this error as a response when submitting Backendless.UserService.restorePassword() method.

  • Unable to complete operation. Backend application is not properly configured. Contact the application developer and report a problem with Email Configuration

Response object:
Object {code: 5050, message: “Unable to complete operation. Backend application is not properly configured. Contact the application developer and report a problem with Email Configuration”,statusCode: 400}

This is working before, but now it’s not anymore. Also we haven’t change any of our email configuration for that.

Thanks
~ Rexon

2

Hi,

Please login to Backendless console and select your app. Click the Manage icon, then scroll down to Email Settings on the App Settings screen. Click the Test button. If you get an error tooltip, it means the email configuration is incorrect and that’s what’s causing the problem.

Mark

3

Hi Mark…
Thanks for the response. It’s now working. This is now resolved.

Thanks again,
Rexon

4

Hi. I’m getting the same code 5050 error when trying to register a new user on my app (it was working yesterday and working for months before that but not today). When I go to the manage tab of my app to email settings, I click on “TEST” and get this message:
454 4.7.0 TLS not available due to local problem
Any help would be appreciated. Thanks.

5

Hello, @Rick_Bo

Problem was fixed.
Could you check now?

6

Hi Marian
Thank you for your quick response and for solving the issue. Everything seems to be working now.
Cheers
Rick