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Please help - Backendless down


(Gkunwar09 Null) #1

Are you looking for help?

This is a support forum for reporting issues related to Backendless services. Please note that due to our support policy we cannot provide you help with debugging your code, consulting in regards to any language or third-party library usage. For this kind of questions we recommend using more appropriate forums like Stack Overflow.

In order to suggest you a quality solution, we shall usually ask you to provide the details mentioned below first. Including them into your topic right away helps us to start investigating your issue much faster.

In case you have a suggestion or an idea, the details below are not always required, though still any additional background is welcome.

Backendless Version (3.x / 5.x, Online / Managed / Pro )

Client SDK (REST / Android / Objective-C / Swift / JS )

Application ID

Expected Behavior

Please describe the expected behavior of the issue, starting from the first action.

Actual Behavior

Please provide a description of what actually happens, working from the same starting point.

Be descriptive: “it doesn’t work” does not describe what the behavior actually is – instead, say “the request returns a 400 error with message XXX”. Copy and paste your logs, and include any URLs.

Reproducible Test Case

Please provide a simple code that could be run in a new clean app and reproduce the issue.

If the issue is more complex or requires configuration, please provide a link to a project on Github that reproduces the issue.


(Gkunwar09 Null) #2

Backendless encountered an error while handling the request. An internal trouble ticket with ID 1ABF6DCB-4D7D-85C6-FF15-06ACDAF9D600 has been created and we will be investigating the issue. Please assist


(Anton Govorushkin) #3

Hi @gkunwar09_null
It’s most likely caused by the database migration process which will be processed during next 12h. We are sorry for the inconveniences it may have caused.

Anton


(Gkunwar09 Null) #4

Thanks for the update Anton! Much appreciated