Please migrate US instance to EU instance

General
1

As mentioned by Mark in Slack I should open a support ticket for the migration from US to EU.

Source AppID is 476E605C-5D5F-5F4E-FF3B-264AC1B25F00
Target AppId is 66C2DBD4-189A-7377-FF95-915D98235700

As I am still working on this instance, how would is this process coordinated by you?

UPDT Target AppID

2

Hi Jörg,

Was this app created during the EU cluster outage?

Regards,
Mark

3

Yes

4

We need about 3 hours to migrate. Please identify a window of time between 10am and 6pm in the Eastern European timezone when we can perform the migration (Monday - Friday).

Regards,
Mark

5

Best would be 2023-03-06T09:00:00Z next week. Would that be possible for you guys?

Regards, Joerg

6

Best would be 2023-03-06T09:00:00Z next week. Would that be possible for you guys?

Regards, Joerg

UPDT of Target AppId in thread

7

I have update the date and the target AppId in this thread. Just in case if you already prepared the migration and do not read the post anymore.

Thank you in advance for taking care of this.

8

Hi @Jorg_Beyer

I have created an internal ticket BKNDLSS-31629 for our engineer with the migration time specified as March 6, 2023, 11:00 AM.
The source AppID: 476E605C-5D5F-5F4E-FF3B-264AC1B25F00
The target AppID: 66C2DBD4-189A-7377-FF95-915D98235700.

Regards,
Viktor

1 Like
9

Hi Jörg,

To avoid any confusion with the time zones, the migration will start on March 6th at 9:00 am UTC0.

Regards,
Mark

1 Like
10

Hello, @Jorg_Beyer

You app 476E605C-5D5F-5F4E-FF3B-264AC1B25F00 from Cloud US migrated to Cloud EU appID 66C2DBD4-189A-7377-FF95-915D98235700.

check if everything is working as it should.

11

If I click on Preview I receive the following message:
{

  • code: 2002,
  • message: “Unable to identify the application. Make sure application ID and API key are correct”,
  • errorData: { }
    }
12

@Jorg_Beyer error fixed, was related to access rights.

1 Like
13

All looks good. Thank you.

Regards, Joerg