Push notifications issues, billing plan?

General
1

Hi, We tried to send a push notification yesterday but nothing was received by the mobile devices running the app. Sending the push notifications worked earlier even though this was a while ago. Is the push notifications not working, connected to our billing plan?

Thanks

Ahmed

2

Hi Ahmed,

If the limit for the number of push notifications has not been exhausted for your current plan, it should work. There are a lot of variables and configuration parameters to get push notifications working. Please describe in detail what has been done both in the app and in Backendless.

Regards,
Mark

3

Hi Mark,

I am not sure where to check the limit for the number of push notifications. Before we would go to messages -> push notifications: https://develop.backendless.com/TawfiiqSalaa/messaging/notifications/compose and send the notifications. It´s been a while we have sent any notification to be honest. We have not changed the app or anything in backendless.
The app has been developed for us by a freelance developer.

Ahmed

4

Hi @Ahmed_Mohammed

Can you please provide your application ID and the code sample you use to receive the notification?

Best Regards,
Maksym

5

Hi Maksym,
i don´t have a sample of the code unfortunately. Here is our app id.
App ID: C086FE4D-4588-D303-FFFC-899F17466500

6

Thanks @Ahmed_Mohammed
I will check out it. Meanwhile try to reinstall the application and send the notification again.

7

Hi @Ahmed_Mohammed

Please contact your freelance developer and ask him to debug your app, because we don’t see any issues from our side.

Regards, Vlad