Push Notifications not working

Messaging Service Push Notifications
1

Hi,

Noticed that from last 1 hour we are not receiving push notifications. We have checked on our side everything is good.
Also we are still in credit the number of push notifications.
Please look into this.
Thanks.
Naga

2

Hi Naga

If I understood you correctly - notifications have been working fine and issue started persisting without changes in code on your side? If yes -
please provide your applicationId.

And also please explain what do you mean by " still in credit the number of push notifications"?

Regards Anton

3

Yes issue came up without changes in code.

Application ID: 867B9E9D-1EA5-0B50-FF76-9E4562456700
When I mean push notifications in credit means we have not crossed our plan limits.

Regards,
Naga

4

The same problem for me. I tried both Development and Production certificates, but nothing works. It registers new devices, but do not send messages. Code was not modified

5

It is very strange, but I’ve just received my notifications, which was sent about 3 hours ago

6

Maybe there is a problem with timezones? I checked it. 3h40m-3h55m the difference between the time when push was sent and when was received

7

Guys,

There was an issue on our side which is already fixed. Sorry for the inconvenience.
Naga could you please verify?

Regards Anton

8

hi,

Yes… Notifications are working fine…thanks for the quick update.

Regards
Naga

9

Same problem continues for me. I have an application in the market and I cannot receive notifications for 2 days. I did not make any code changes.

10

I can send notifications from backendless console but scheduling a notification using android is not working (which was working fine 2 days ago).

11

Just Android or iOS too?

Do you send notifications with immediate delivery or scheduled?

Finally, what is your app ID?

Mark

12

Hi Mark,

I do not send notifications to iOS so it is just Android. Notifications are scheduled (delayed actually). I tried many times and debug my apps to catch the notification in Notification service but it did not come.

My app is EB717596-23EE-E7A7-FF76-1766FB5B7100

Thanks

13

Hi Mehmet,

Could you check if notifications for immediate delivery (not the scheduled ones) arrive as expected?

Regards,
Mark

14

Yes, I just tried and commented out the “deliveryOptions.setPublishAt(DATE);” line and the notification is received successfully. I think there is a problem with the scheduled one.

15

Thank you for confirming it. I will open a ticket to investigate the issue.

Regards,
Mark

16

Thank you for the support Mark. I’ll be waiting the issue to be resolved. This is very important for my app.

Thanks again.

17

To set your expectations about the process:

we’re going to verify the issue first. If we can reproduce it, it will be added to the current iteration. Once fixed and tested, it will be deployed to the site. It may take one to two weeks.

Regards,
Mark

18

Thanks for the info. Hopefully it will not last longer.

19

Hi Mehmet,

we have fixed issue with scheduled publish. please check if everything ok

20

Hi Sergey,

Thanks for all the support. It looks like everything is working fine. The problem is gone.