Real-time logs not showing up anymore

Christopher_Manzi · February 28, 2023, 2:54pm

Backendless Version (3.x / 6.x, Online / Managed / Pro )

Online Pro

Client SDK (REST / Android / Objective-C / Swift / JS )

Codeless

Application ID

86DF97EF-A838-427E-A069-5F4DC2B95285

Expected Behavior

Realtime logs should show up when my timers run

Actual Behavior

Recently I stopped seeing any realtime logs in our app. Regardless of whether I set it to DEBUG or ALL, there are no logs that show up.

Reproducible Test Case

Alexander_Pavelko · February 28, 2023, 4:40pm

Hello @Christopher_Manzi!

We are trying to figure out what may be causing this issue, and we would appreciate any additional information you can give us that you think would be helpful.

Regards,
Alexander

Alexander_Pavelko · February 28, 2023, 5:32pm

I cannot reproduce this issue. Do you still have it or is everything ok?

Regards,
Alexander

Christopher_Manzi · February 28, 2023, 5:45pm

Not much else I can provide other than there are no logs showing up.

mark-piller · February 28, 2023, 5:55pm

Hi Christopher,

Could there be something on your machine/network that blocks the connection to our real-time server? I just tried getting logs in your app and was able to see the RT logging traffic:

Regards,
Mark

Christopher_Manzi · February 28, 2023, 9:09pm

Well, they just started showing up again! So whatever was going on seems to have fixed itself. Not sure what changed, I didnt even close/reopen my browser.