I was away for some time and our account 5DA64846-E3FA-C63E-FF1B-E265995AA700 and D53DE733-2365-4455-914E-9CAD080BE242 has been deleted. Is there some way to recover it?
Hello @James_Timberlake,
we can restore the following app: 5DA64846-E3FA-C63E-FF1B-E265995AA700, but there will be a service fee for this.
How much is the service fee?
$85/hr, 3 hours to restore.
I didn’t see this. I would like to recover this. How can I pay for it?
Sorry for the late reply. I was having some family issues.
Also, how soon could this be done?
Your app (5DA64846-E3FA-C63E-FF1B-E265995AA700) has been restored. Please add a credit card to your account and select it as your app payment profile so that we can charge for restoring the app. Let us know when you are ready. Thank you in advance.
Regards,
Marina
Hey Marina. I went into the billing area and I can’t add another credit card. I just see the old credit card I have.
Hi Justin,
Click the avatar image in the upper-right corner of Backendless Console. This will take you to the My Account section. In there navigate to the Payment Profiles screen and add a credit card there. Once it is done, you can associate your app with the payment profile. There should be a prompt for that, but it can also be done on the My Apps screen (in the My Account section).
Regards,
Mark
Thanks! I did it!
Great! I see that you have already been charged for the app restoring. The API is available in your app. When it is needed, you can change to some paid plan.
Regards,
Marina