Hi Backendless Team,
Please renew subscription for app: F001F3BF-4CCD-B35E-FFD0-23845DEE6000
Hi @Uldis_Borkus,
Your transaction was declined. The outstanding balance is $101.05.
Please check your card balance and let us know if you need any help.
Regards,
Sergey
Hi @Sergey_Androsov Sorry for delay. Checked and now the payment should go through.
Question, since app/account was cancelled for ~1/2 month, how the charge will be prorated/applied, or the payment date will be moved?
cc: @mark-piller
Best regards,
Uldis
During reactivation you will be charged full amount which is currently $101.05. Billing date will not be moved during subscription reactivation.
Regards, Andriy
@Andriy_Konoz Any proration or credits towards next billing cycles, from what was paid now, but not used?
Uldis,
We don’t provide “free parking” for apps. In fact in the future we will be enforcing a stricter policy of app removal when a payment is cancelled and not renewed within the grace period.
A cancelled app still takes app hardware resources, use backup processes, etc.
Regards,
Mark
This is unfriendly way to explain your stand. Sure it takes up space, but the so called included API calls where not triggered at any point, so this makes no sense to charge full price and pretend it is reasonable.
Sure thing, it would make sense to have some compensation for apps that are for sure “parked” and takes up space, but then again, current cash grab is based on user selected tier before hand.
If that would be known approach by Backendless then users would want to downgrade the tier before reactivating.
Anyways, @mark-piller this is not how business should be done.
Thank you for the business lecture 
Glad you liked it.
It is just strange to hear comment like, storage costs, when you know better than anyone else how little that part is for any cloud.
And on top of it, every backendless billing plan focusing on API call counts to determine it’s cost, not the storage amount (which is obviously implied part for each plan).
Anyways no hard feeling just bad timing for me, to recovering from one life event and then running into something that makes no sense.
Also, could you please drop a link or terms, where this was described, so that there are no further misunderstanding on billing transparency.
Best Regards,
Uldis
Unfortunately terms of service for Backendless do not provide detailed description for cases like yours.
Regards, Andriy
I see, good time to update terms.
But i am still bogged, I see an email on 1st of February, that the account is cancelled. So no API calls are going through, and then there are other emails on 19th February, that the app will be removed if no API or Dev activity.
So you have solid policy regarding account cancellation and freeing up storage.
Can someone exactly explain, what I am paying for during days between 1st of february and Today, when my account was CANCELLED and no service provided?
This is peculiarity of chosen “prepaid” billing plan.
“Tier” plans are prepaid plans in which you pay beforehand for entire billing period for expected API calls rate. Total sum is less than you would paid on the Scale plan for the same API calls rate during the same billing period.
In your case billing period started at 28-th of January. We tried to make a charge for new billing period but failed. We started “grace period” before cancellation and continued to provide services according to the your current billing plan terms until 1th of February. Now, after subscription reactivation until 28th of February we continue to provide services according to your current billing plan. We can’t split between “used” or “not used” days of subscription since service provided for a whole billing period
We sent you 4 emails (1 each day) in total before subscription cancellation and 1 final email when subscription was terminated. There was a plenty of time to react or reach us to adjust your billing.
We a sorry that you ended in such situation but there is nothing what can be done here from our side.
Regards, Andriy