Request to cancel subscription, waive fee, and delete app

General
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1

Hello Backendless Support Team,

I am writing regarding my application (App ID: 12019393-2887-4928-975D-2F7E84EB07D8).

I previously subscribed to the Tillless / Till One plan. The subscription has ended, and I am no longer using the application or the platform services. Due to an insufficient balance on my payment card, the system generated an unpaid fee / debt for the new billing cycle.

Since I am no longer actively using this service and do not intend to continue using the application, I kindly request the following:

  1. Waive / cancel the outstanding fee for the current billing cycle.
  2. Downgrade my application to the Free Tier or fully delete/close the application.
  3. Ensure no further charges or billing attempts are made to my account.

Account Details:

Thank you for your understanding and prompt assistance.

Best regards,
fg

3

Hi @Youssef_elshmaa

We have cancelled the subscription and deleted the application as requested. No further charges or billing attempts will be made.

Regards,
Sergey