Running preview triggers my anti-virus program

UI Builder
1

Hi all,
A strange thing is happening – running preview triggers my anti-virus program.

Screen Shot 2022-09-06 at 12.07.39 AM
Screen Shot 2022-09-06 at 12.07.39 AM1440×900 111 KB

2

Hi Ramon,

Could you please copy the following URL as text and send it to me via email?

Running preview triggers my anti-virus program - UI Builder - Backendless Support 2022-09-05 11-23-52
Running preview triggers my anti-virus program - UI Builder - Backendless Support 2022-09-05 11-23-521042×689 46.6 KB

Regards,
Mark

3

Hi Mark,
Unfortunately I cannot copy the link. The URL seems to point to one of my folders and the links to images are broken.

4

This one popped up when I was browsing the backend. This is a different URL though.

Screen Shot 2022-09-06 at 12.55.06 AM.jpg1440×900 193 KB

5

Looks like the anti-virus is reporting false positives. It is your file repo and you own the content, clearly, there is no phishing there. It would be worthwhile to ask antivirus support for clarification.

Mark

6

Another weird thing is that the image links are broken on the pages that I tested. They look OK on the UI builder.

I also found this JPG — https://backendlessappcontent.com/AE2DDCEC-B9FE-840C-FF14-F909F857AE00/E52762BD-E986-4996-98F6-100FF145A8D7/files/backendlessappcontent.com/AE2DDCEC-B9FE-840C-FF14-F909F857AE00/E52762BD-E986-4996-98F6-100FF145A8D7/files/HSRA/Rosemarie+Reyes/BEDRM/3B4E9806-3111-4B01-A742-45C249BC42F4/1658424001533.jpg

7

The link for the image opened just fine for me:

1658424001533.jpg (540×360) 2022-09-05 12-17-36
1658424001533.jpg (540×360) 2022-09-05 12-17-361294×640 73.8 KB

8

I turned my web scanner off. I don’t like that but that is the only way to proceed. Thanks for your help.

9

We’d love to help, however, the answer to the question of why it happens can be answered only by the antivirus vendor.

10

Hi @Ramon_Reyes ,

As I can see from your previous screenshots your app uses generated domain in the UI Builder preview. It seems to me that Backendless also should generate links using app-specific generated domain. Could you please give more details about way in which you obtain links for the images which use backendlessappcontent.com domain? We need this information for the further investigation of this case. Thanks in advance.

Regards, Andriy

11

Hi,
Thanks for responding. At the moment I worked around this issue by turning off Avast, which leaves me exposed.

I guess the links are generated when I use the file picker – the arrow points to it. is that the app-specific link you were referring to?
Regards,
Ramon Reyes

12

Screen Shot 2022-09-09 at 10.19.22 PM
Screen Shot 2022-09-09 at 10.19.22 PM1348×1543 291 KB

13

@Ramon_Reyes ,

Thank you for clarification.
I have created an internal ticket BKNDLSS-29461 to fix this problem. An image block should generate link which will use an application generated domain instead of the general content domain.

Regards, Andriy

14

Hello @Ramon_Reyes

We’ve just updated cloud servers with a fix for the issue you described above. Could you kindly let us know whether fix works for you well?

Regards,
Inna

15

Thank you