Hello Everyone,
I have recently purchased the scale fixed pricing plan, to one up our app devolopment. But when looking at our app analitics it showed this:
Take a look at the number of days colum here, we have only had the paid plan for 5 days, but it is saying that we have had it for 13 days. We are on a strict budget and can’t aford 8 day price increases!
Also, this chart is on the scale varible paln, but as mentioned before, we bought the scale fixed plan. All that shows on the scale fixed plan chart is this:
By the way, we are only using the built in preview options on the backendless, website, and still being charged tier two, even though we are only preveiwng the app. Is this how it should work, and I am mistaken, or is this a bug?
Your current billing period started on October 30 and will end on November 29.
Part of this period was on the Free plan, and on November 17, you switched to Scale Fixed Tier 1. Accordingly, you were charged a proportional amount of $6.28 for the remaining period from November 17 to November 29.
The next payment will be on November 30 for the following month. The payment will be a fixed $15 for Scale Fixed Tier 1, along with an additional charge for any hours (from November 17 to November 29) where more than 5 requests per minute were made, if such hours occurred.
Please carefully review the documentation about the Scale Fixed Pricing Plan and how it works: Introducing the Scale Fixed Pricing Plan | Backendless.
The screenshots from your first post are from the Analytics tab. This tab is only meant to help you easily analyze the number of requests in your application over different periods and choose the most cost-effective plan for you, whether that’s Scale Variable or one of the tiers in Scale Fixed.
Peak requests 39!
I have just been editing myself, and have made sure, that I have not been previewing more then 5 times a minute, but as you can see it says I have been trying, 39 times a minute. The other thing is I looked at the analytics page 5 minutes before, and it said 4, and then when I checked later, the same one was 39… Even though at least 5 minutes apart.
Please explain…
The Performance tab provides the aggregated view, these number are calculated/aggregated with a slight delay. The API CALLS tab shows the details what groups of the API calls are made:
Where do you “39 sessions”? The only reference to 39 that I saw was on the screen that showed that there were 39 concurrent requests per minute. Those are not sessions - a request in that case is an API request.
As for being “overcharged”, can you provide any evidence supporting that statement?
Hi Mark,
So is the peak requests not actual requests?
Yes “39” is peak requests, and when it was at 39, it was saying on the analytics tab of an overcharge here:
