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Segment in push template


(zeev mindali) #1

in push notification template i giving the command :
deviceId = ‘C6387979-D7CB-4D20-8030-2BF529A64A15’
for segment push
if i run in console, i can find it
but if i run it on push notification template it’s giving 0 devices


(Mark Piller) #2

Have you checked in the DeviceRegistration table if you have an object with deviceId which equals that value? If you did, please attach a screenshot confirming that.


(zeev mindali) #3

the device can be found in the deviceRegistration table:

but when I use push notification template I see 0 devices after saving


(Mark Piller) #4

I just did exactly the same in your app, it found 6 devices:


(zeev mindali) #5

try to go further and save my friend.
you will be surprised


(Sergey Chupov) #6

Hello @zeev-mindalie9,
If you send a message with this push template, does it get delivered to a proper device? I’m trying to narrow down the scope, since it seems to be merely a UI problem.


(zeev mindali) #7

if I sending to channel, all the devices registered to the channel getting it.
for a specific device, it not sending


(Sergey Chupov) #8

I guess by sending to channel and for a specific device you mean two different API calls, do you? Could you please specify both of these API calls?


(zeev mindali) #9

hi sergay, I doing them both from the console
I want to use them in codeless


(Sergey Chupov) #10

Are you using this SEND NOW button to test from console?


How exactly do you make it send to a channel and separately to a specific device?


(zeev mindali) #11

yes, this is how I can check before moving to codeless


(Sergey Chupov) #12

When you push the SEND NOW button, is there a 0 or a correct number of devices above it? Could you try refreshing the page (F5) so that the number is updated to a correct one and try sending again?


(zeev mindali) #13

I putting the deviceID=‘C03DBEEC-74DA-40CB-8E6A-9A23608DC68C’
next
next
save
after save it’s 0
before save it’s 3


(Sergey Chupov) #14

This I could reproduce and already redirected it to our QA to verify and create an internal issue.
What if after after save it's 0 you refresh the page? In my case, after refresh the counter became correct again, and I suppose the push then will be delivered correctly.


(Vladimir Upirov) #15

Hi zeev
we can reproduce the issue, we will fix it asap and notify you here about result
ticket number for reference is BKNDLSS-17931


(Vladimir Upirov) #16

The problem has been fixed and we will release it when our quality assurance engineer verify it