Server Problem, Cannot Connect

Bug
1

Recently, I am experiencing this problem. Please advice.

Application ID: 3F89C664-6129-2232-FF89-E6CCC54C2900

Cannot read properties of null (reading 'forEach')

TypeError: Cannot read properties of null (reading 'forEach')
    at e.value (https://backendless.e777cash.net/static/js/9054.300abfc9.js:2:36509)
    at https://backendless.e777cash.net/static/js/7245.0b7c5684.js:1:142129
    at el (https://backendless.e777cash.net/static/js/bundle.93574efc.js:2:6048142)
    at nl (https://backendless.e777cash.net/static/js/bundle.93574efc.js:2:6048338)
    at Sc (https://backendless.e777cash.net/static/js/bundle.93574efc.js:2:6067892)
    at https://backendless.e777cash.net/static/js/bundle.93574efc.js:2:6067379
    at Ec (https://backendless.e777cash.net/static/js/bundle.93574efc.js:2:6067444)
    at lc (https://backendless.e777cash.net/static/js/bundle.93574efc.js:2:6061200)
    at Gr (https://backendless.e777cash.net/static/js/bundle.93574efc.js:2:6001943)
    at https://backendless.e777cash.net/static/js/bundle.93574efc.js:2:6058601

Problem description

Describe what you did in console that led to the error. Please provide a description of what actually happens. Be descriptive: “it doesn’t work” does not describe what the behavior actually is. This will help us with reproducing the problem.

Steps to reproduce

Please describe steps to reproduce starting from the first action.

3

Hi @Ava ,

What steps have you taken to configure your PRO installation at the moment when you got that error?

Regards, Andriy

4

Actually, every other 5 mins I think I receive this error then will next receive this.

image
image753×291 6.92 KB

5

@Ava ,

When you get this error open “Dev Tools” > “Networking” of the browser and reload the page. In “Networking” section you will be able to see which exactly route fails. After that you should check related service logs.
Next time when you receive such error please do steps from above and post here name of failing route, error message from response and error log from related service logs. With this information we will be able to help you to resolve this error.

Regards, Andriy

6

Hi Andriy,

I think I already checked that but failed to screenshot. Error just print “Cannot Connect to Server” and no specific or any detailed description. Will surely send you when encountered again.

We are not experiencing it now and seems working well.
Thank you.

7

image
image1908×865 110 KB

Happens again today. Kindly see above image for reference. Thank you.

8

Hi @Ava

What version of the Backendless Pro do you have?
Could you please check logs of the bl-web-console and bl-server containers?

Regards, Vlad